Ratings based on 24 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2019 on Ebookers
by A verified traveler
Fantastic staff
Posted 6 Dec 2018 on HotelsThis is a lovely boutique hotel, the rooms are well appointed, the food on offer was superb and a choice of 3 swimming pools and spa treatments made ideal for relaxing. The staff were amazing.
Comment from Hotel Management
22 Dec 2018 by Rooms Operations Manager, Hotel Management
Dear Daniel
Thank you very much for your positive feedback, we look forward to hosting you again in the near future.
Regards
by A verified traveler
Posted 21 Jun 2018 on Hotels
Comment from Hotel Management
26 Jun 2018 by Marion On Nicol , Hotel Management
Dear Guest
thank you for your positive feedback
by Charles
Posted 4 Dec 2017 on Hotels
by Howard
Really nice weekend breakaway
Posted 4 Dec 2017 on HotelsWas a very pleasant weekend break and we will definitely be back! Had the most amazing spa there too!
by Peter
Stunning
Posted 2 Dec 2017 on HotelsIt’s was superb and classy. Will definitely gonna go back there with the voucher
by Josias
Posted 28 Nov 2017 on Hotels
It was not great and we ended up asking for a re-fund. We checked in and was not warned that the restaurant was booked for a function. After we checked in we were escorted to our room, through a congested area where all the excess furniture was store. when we got to our room, the information pack was incomplete and we had to ask for the room service menu. We ran the bath and noted that there was no warm water. I then went to reception where I then had to move a table that was blocking off the restaurant area to get to reception where I was told that they are working on the issue. We where now officially stranded in our room and could not even clean-up to go to another restaurant in the area. We decided that we would rather cancel our stay and go home where we would at least be able to bath and go out for supper. The staff was apologetic and handled the situation well, but we the communication could've been better. We were disappointed as it has spoiled what was intended to be a romantic evening out and turned out to be a disaster.
by A verified traveler from Cape Town
Adequate but Expensive Boutique Hotel
Posted 2 Jul 2017
Pros: Location
Beds
Room Size
Cleanliness
Cons: Wifi
TV Channels
USB Ports
Bathroom Privacy
Rates
Location: Close to Sandton, Hyde Park and within easy access to Gautrain.
The location is very central but very close to a noisy main road. The hotel is very elegant but, in my opinion, lacks the finishing touches to be classified a 5-Star Boutique Hotel. There were no porters to assist with luggage on arrival and although a short walk to reception a porter would have been a great help.
The room size is excellent and the bed was extremely comfortable, one of the best I've had at any hotel. I was disappointed with the choice of TV channels - there was only one news channel, one movie channel and the rest was sport. The wifi was very slow and I had to use my own mobile data card in the end.
The bathroom was very weird, a glass encased room that has no privacy. It's situated in the passage from the main door to the room so if anyone walk in and out they will see whoever is in the bath and on the toilet. I would have sandblasted the windows to create some type of privacy at least.
Some globes in the dining room were not working. It may sound petty but I believe a 5-star rating should ensure that these small issues should be taken care if immediately.
The staff were efficient and friendly and the breakfast was very good.
Overall I'd say that the hotel is adequate but lacks attention to detail. The rate was expensive and there are many other better hotels in this price range. If the little things were attended to it may well deserve the 5-star rating it has
Recommended
for Everyoneby A verified traveler
Posted 17 Mar 2017
Pros: Grounds and staff were lovely
Cons: Restaurant service a little slow.
Location: This is in the suburbs, about 2 miles from downtown Sandton so it is stand alone. The grounds are beautiful. Stay by the pool.
Beautiful hotel. Finished with attention to detail.
by A verified traveler
Boutique At It's Best!
Posted 30 Sep 2016 on HotelsThis is what boutique hotels are ALL about! Nailed in every way! Customer Service was impeccable.
