Ratings based on 7 Verified Reviews
3.6 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Weekend stay at the Chalets on 8th
Posted 24 Mar 2024 on HotelsIt felt like home away from home. The manager does not answer his phone. The assistants on the premises were very pleasant and helpful. We enjoyed our stay.
by A verified traveler
Posted 29 Mar 2023 on Hotels
by A verified traveler
Posted 20 Feb 2023 on Hotels
The accommodation was good and clean. Entry to the premises was easy. Overall it was a nice place to stay
Comment from Hotel Management
21 Feb 2023 by Norman, Hotel Management
We are disappointed with your review Clive and regret that we could not have been We regret that we could not have pleased you more.
by A verified traveler
Pleasant Stay
Posted 18 Oct 2021 on HotelsReally good, spacious and so peaceful. Plaxedes is the sweetest and most helpful property manager.
by A verified traveler
Posted 8 Jan 2020 on Hotels
Place was very nice loved it, the crockery in kitchen can do with a upgarde,stuff very old.
Comment from Hotel Management
20 Feb 2020 by Norman, Hotel Management
Thanks for your comment Elaine. We will upgrade the crockery. Hope to see you next time you are in Sandton.
by A verified traveler
Very dissapointed
Posted 10 Sep 2019 on HotelsVery horrible..bathroom was not equipped shower didnt work properly. Room was not serviced. When complained it just fell on dead ears
Comment from Hotel Management
10 Sep 2019 by Norman, Hotel Management
Shaazia according to our records stayed in chalet 1 from April 30 to May 6, 2019 some 6 room nights.It has taken 18 weeks after leaving for her to voice her dissatisfaction.
In reply to her comments we wish to state the following:
In the bathroom there is a bath and a walk in shower.We supply hand and bath towels , liquid hand soap, hot and cold water , toilet paper and sanitary towel disposal . We do not supply shower caps , shampoo and conditioner etc. We consider that the bathroom is equipped within the parameters which are described to the guest.
We do not service the chalet during a guest's stay ie make beds , wash dishes , vacuum rooms etc. This is a self catering establishment, not a hotel. When guests stay for an extended period of time, we do empty dustbins from the kitchen but that is the extent of our interference.We have had many guests staying at our chalets over the years and this is the first time a guest has expected the rooms to be serviced.We do regret her unhappiness .The showerhead needed adjusting and we apologise for that.
by A verified traveler
Posted 18 Jun 2019
Comment from Hotel Management
18 Jun 2019 by Norman McPherson, Hotel Management
Dear Anonymous, thank you for your time to rate us. We are unable to respond as you have given no reasons for your rating. Many thanks.
