Ratings based on 78 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The Staff is extraordinary! They accommodated all our needs and requests. We loved our stay.
Breakfast was delicious. Staff continued to fill the buffet so no one was left without.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Thank you very much for your review of your recent stay at our hotel and we hope to see you back some.
by A verified traveler
Posted 13 Sep 2024
Not enough towels in the room. Shower head was leaking. Lamp didn’t work. No plug for the kettle. Overall no attention to detail.
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Waiting for refund.
Posted 22 Jul 2024 on HotelsNo water when I booked in, had to book out the second night. Hotel did not make any arrangements due to water cut. I was informed it would continue the week. No water for toilets or shower. I was informed to contact hotels.com for refund. Virtual assistant not able to assist. Did not receive any feedback. Waiting for refund
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by J, Hotel Management
Good day ,Thank you for taking the time to give us feedback about your stay we are happy that you had a wonderful stay and we hope to have you in the near future .Yours Sincerely St Andrews Hotel and Spa
by A verified traveler
Posted 16 Apr 2024 on Hotels
by A verified traveler
Posted 7 Mar 2024
by A verified traveler
Posted 5 Jan 2024 on Hotels
Not so good. Better care could be taken of the rooms - however poorly designed.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Reception staff are useless
Comment from Hotel Management
28 Nov 2023 by Jane , Hotel Management
Good day ,Thank you for taking the time to give us your feedback ,we are sorry that your experience was bad ,we have addressed the issue with the relevant department and everything was sorted .We hope you will consider staying with us in the near future .Kind regards
by A verified traveler
Posted 2 Nov 2023 on Hotels
There was no hot water in this room in the morning.
Comment from Hotel Management
3 Nov 2023 by J, Hotel Management
Good Day ,Thank you for your response we are sorry that there was no hot water in the room ,we have informed the responsible department and the issue have been resolved .We hope you will consider staying with us in the near future .Kind regards St Andrews Hotel and spa
