Ratings based on 99 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Kannapolis

Posted 20 Nov 2024
The property was nice. The rooms are a great size with in suite washer and dryers. The staff very friendly and helpful. They also supplied transportation.
Comment from Hotel Management
21 Nov 2024 by Phathiswa, Hotel Management
Dear KerryThank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay and found everything to your satisfaction. Your feedback is incredibly encouraging to our team, and we’re delighted that we could contribute to your great experience. We look forward to welcoming you back on your next visit! Kind regards, @Sandton Hotel Team
5 out of 5
by A verified traveler

Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Phathiswa, Hotel Management
Dear LeboThank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay and found everything to your satisfaction. Your feedback is incredibly encouraging to our team, and we’re delighted that we could contribute to your great experience. We look forward to welcoming you back on your next visit! Kind regards, @Sandton Hotel Team
5 out of 5
by A verified traveler from Santa Ana

Posted 11 Nov 2024
Peace of mind.
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Nobuhle Kumalo, Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We’re thrilled to hear that you had a great experience at our hotel. It’s always our goal to provide exceptional service and a comfortable stay, and it’s fantastic to know that we were able to meet your expectations. We hope to welcome you back again soon and provide you with another outstanding stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Warm regards, @Sandton Hotel Team
5 out of 5
by A verified traveler

Posted 8 Nov 2024
Not the first time staying there, Great Hotel, good location, multiples restaurants on site. Thomas at the concierge is the BEST :)
Comment from Hotel Management
10 Nov 2024 by Author, Hotel Management
Dear Gilles Wouanko, Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We’re delighted that Thomas delivered a remarkable service and to hear that you had a great experience at our hotel. It’s always our goal to provide exceptional service and a comfortable stay, and it’s fantastic to know that we were able to meet your expectations. We hope to welcome you back again soon and provide you with another outstanding stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Warm regards, @Sandton Hotel
5 out of 5
by A verified traveler

Posted 7 Nov 2024
Great place for the price
Comment from Hotel Management
10 Nov 2024 by Author, Hotel Management
Dear Gbenga J Akinsanya, Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We’re thrilled to hear that you had a great experience at our hotel. It’s always our goal to provide exceptional service and a comfortable stay, and it’s fantastic to know that we were able to meet your expectations. We hope to welcome you back again soon and provide you with another outstanding stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Warm regards, @Sandton Hotel
5 out of 5
by A verified traveler

Posted 3 Nov 2024
What made this hotel remarkable was the staff - from the moment I walked in I was treated well, and the staff went out of their way to find me the best room I needed. In addition, the room was beautiful and the bed very comfortable. I very big well done Sandton Hotel. I can’t wait to stay here again.
Comment from Hotel Management
5 Nov 2024 by Phathiswa, Hotel Management
Dear Geurt,Thank you for taking the time to share your fantastic review! We’re delighted to hear that you had such a positive experience and appreciate your high ratings. It’s always wonderful to know that our efforts to provide excellent service and amenities are recognized.We can’t wait to welcome you back for another memorable stay!Warm regards,@Sandtion Hotel Team
4 out of 5
by A verified traveler

Posted 1 Nov 2024
Nice property and located in a safe area. Staff are very courteous and ready to assist. Breakfast was great! Rooms are beautiful and comfortable.
Comment from Hotel Management
6 Nov 2024 by Author, Hotel Management
Dear Rosemary Iyere, Thank you for taking the time to share your fantastic review! We’re delighted to hear that you had such a positive experience and appreciate your high ratings. It’s always wonderful to know that our efforts to provide excellent service and amenities are recognized. We can’t wait to welcome you back for another memorable stay! Warm regards, @Sandton Hotel Team
5 out of 5
by A verified traveler

Posted 26 Oct 2024
There is a market place with food shop. Market place, and few shops next door. Mandela Square Mall is 10 minute walk away.
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Dear Stephanie Allien, Thank you for sharing your feedback. We’re happy to hear you enjoyed your stay and found everything to your satisfaction. Your feedback is incredibly encouraging for our team, and we’re delighted that we could contribute to a great experience. We look forward to welcoming you back on your next visit! Kind regards, @Sandton Hotel Team
1 out of 5
by A verified traveler

Posted 25 Oct 2024
Property looks good but the food and the service are terrible.
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Alice Kibwaa, Thank you for sharing your feedback with us. We sincerely apologize for the shortfalls on our service delivery during your stay. This falls far short of the standards we aim to maintain at @Sandton Hotel. We truly regret that this experience left you feeling disappointed. Please rest assured that we have addressed these concerns, and corrective measures were taken in order to prevent similar occurrences in the future. While we regret that your experience fell short, we would love the opportunity to make it right. Should you reconsider in the future, we hope to provide you with a much better experience. Kind regards, @Sandton Hotel
5 out of 5
by A verified traveler

Posted 21 Oct 2024
Great staff, good amenities, clean and good food onsite
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Dear Vladimir Fils, Thank you for your fantastic review! We were happy to hear that you had a fantastic time and valued the hotel's amenities and the service provided by our team members. Your feedback will motivate us to keep providing excellent service. We hope to welcome you back soon for another enjoyable experience! Best regards, @Sandton Hotel Team
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