Ratings based on 86 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024 on Hotels
Nice hotel, decent rooms and amenities. Poor customer service. Food was late, badly cooked, raw, coffee was disgusting, and breakfast, lunch and dinner orders were wrong every time
by A verified traveler
Posted 11 Aug 2024
The service must be up to standard. The booking is not up standar
by A verified traveler
Posted 4 Jun 2024 on Hotels
by A verified traveler
Posted 18 May 2024
N/A
Comment from Hotel Management
28 May 2024 by LN, Hotel Management
We look forward to hosting you again soon.
by A verified traveler
NEEDS UPDATING!!!!!!!
Posted 1 May 2024 on HotelsHotel staff was very friendly and provided great service. The rooms are large but very outdated. At night it gets very cold and the cold air seeps in through the windows because they are old and not sealed. They do not offer a tv in the bedrooms, only a tv in the sitting area. They do not offer a refrigerator or microwave in the hotel rooms, so if you bring in outside drinks then there’s no way to keep them cold and no way to heat food in your room.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Thank you for your feedback. We are in the process of renovation currently and we will investigate which room you stayed in to find out why there is cold air seeping in as this is not the norm. We do have airconditioning heaters for your comfort. We do have refrigerators in all our rooms – I apologise that reception did not advise you of this. Unfortunately as a hotel we do not allow food and drinks to be brought into the hotel unless you stay in a self-catering room where there are fridges and microwaves.
by A verified traveler
Posted 27 Apr 2024 on Hotels
by A verified traveler
Promised much, didn't deliver.
Posted 3 Mar 2024 on HotelsPaid a premium for the self-catering room as we were running a marathon the next day and needed to sort out our own nutrition. The room did not contain a toaster as promised and when we asked for one was brought a snackwich/sandwich maker. Also, in the morning we found out that the stove top wasn't working and by that time it was too late to do anything about it. The room was clean though which was good. The hotel does feel quite dated.
The plug on the kitchen counter didn't work so we had to boil water on the floor as that was the only reachable plug.
Mainly I feel shafted for paying a premium for a self-catering room and the appliances then either not being present or not in working order.
Comment from Hotel Management
7 Mar 2024 by GM, Hotel Management
Thank you for your feedback.Your items of concern are taken seriously and we will definitely address the issues you experienced as this is not our usual standard at all. We sincerely apologise for the inconvenience.
by A verified traveler
Bathroom nonconducive room mosquito infested
Posted 17 Feb 2024 on Hotelsby A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 11 Feb 2024 on Hotels
The service was incredibly slow both in dining room and outside on patio and at the pool. The food was almost inedible. The room was clean .The staff were friendly but possibly understaffed thereby causing slow service. No management to be seen. Enjoyed the boat cruise.
Comment from Hotel Management
12 Feb 2024 by GM, Hotel Management
Thank you for your feedback.We are sorry to hear you did not enjoy our food and that the service was slow. This is not our usual standard at all. Can you please give me an approximate time and day you visited us so I can investigate more thoroughly as to what occurred on the day?We are happy to hear you enjoyed the cruise and the friendly staff.Kind Regards,Leoniegm@rovresort.co.za
