Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vacaville
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Louise, Hotel Management
Dear GuestThank you for your wonderful feedback! We’re thrilled to hear that you appreciated the high standard of hospitality during your stay. Our attentive and friendly staff always strive to make our guests feel welcome. We look forward to welcoming you back for another exceptional stay! Safe travels!
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Louise, Hotel Management
Dear GuestThank you for your amazing review of your experience with us. I'm so glad to hear that you had a great stay! It's always wonderful when everything comes together for a comfortable and enjoyable experience. We'd love to welcome you back anytime!
by A verified traveler
Posted 9 Oct 2024
Cold water in shower!
Comment from Hotel Management
9 Oct 2024 by Louise, Hotel Management
Aviation GreetingsThank you for sharing you feedback with us. I sincerely apologize for the issue with the hot water during your stay—that’s certainly not the experience we aim to provide. I will ensure that this is addressed promptly with our Maintenance team, so future guests don’t face the same inconvenience.We hope you’ll consider giving us another chance to offer you a more comfortable and seamless stay next time.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Louise, Hotel Management
Dear Traveler and Valued GUESTThank you so much for your fantastic review! I'm thrilled to note that your stay was perfect and rated 5/5. It was a pleasure hosting you, and we hope to welcome you back for another great experience in the future!Safe travels and take care!
by A verified traveler from langley
Posted 3 Oct 2024
Clean modern better than most airport hotels
but note the room is very small and the shower is in the middle of the room so you better be staying with someone you know well
Comment from Hotel Management
4 Oct 2024 by Louise, Hotel Management
Aviation GreetingsThank you so much for your honest feedback! It’s great to hear that you appreciated the modern and clean atmosphere of our space and found it a refreshing alternative to typical airport hotels.You’re right, the room does have a unique layout, especially with the shower located in the main area. It can be an unconventional setup for some guests, and I apologize if this may have caused you discomfort. Thank you again for staying with us, and for highlighting what makes our space unique! If your travels bring you back this way, we’d be delighted to welcome you again. Safe travels!
by A verified traveler
Posted 28 Sep 2024
Great free airport shuttle and close to airport. Good options for food and drinks. Love the staff and decor
Comment from Hotel Management
4 Oct 2024 by Louise, Hotel Management
Dear GUESTThank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed the convenience of our free airport shuttle and our proximity to the airport. It’s also great to know that you found plenty of food and drink options nearby and that our staff and decor made a positive impression on you.We’d love to welcome you back anytime your travels bring you to the area again. Safe travels, and thanks once more for your kind words!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Louise, Hotel Management
Dear TravelerThank you for choosing our property as your destination of choice while traveling. It gives us great joy to note that we provided you with outstanding hospitality during your stay with us. Thank you for your review! We hope to welcome you back soon.
by A verified traveler
Posted 22 Sep 2024
Enjoyed my 1 night stay at the Protea Hotel by Marriott O.R.Tambo airport. Loved the airplane decor. Very unique. Staff was extremely polite. Breakfast & dinner was delicious. Highly recommend. Will stay here again!
Comment from Hotel Management
4 Oct 2024 by Louise, Hotel Management
Traveler and GUESTThank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your stay at our hotel. It’s wonderful to know that our unique airplane-themed décor made an impression and that you found our staff to be polite and welcoming.We’re also delighted that both breakfast and dinner were to your liking. Your recommendation means a lot to us, and we’re excited at the prospect of welcoming you back on your next visit.Safe travels, and thank you once again for your kind words!Warm regards,
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Louise, Hotel Management
Thank you for your kind feedback! We're glad to hear that you enjoyed a calm and restful stay while with us. Providing the highest standards in hospitality for our guests is a priority, and it's great to know that you experienced just that.We look forward to welcoming you back for another great visit. Safe travels!
by A verified traveler
Posted 12 Sep 2024
I liked the whole set-up....from friendly staff to a beautiful and clean room! I will stay there again in the future! Love, Anna Turcotte
Comment from Hotel Management
18 Sep 2024 by Louise, Hotel Management
Dear TravelerThank you so much for your kind words! We're thrilled to hear that you enjoyed the set-up, from our friendly staff to the beautiful and clean room. It was a pleasure having you as a guest, and we'd be more than happy to welcome you back anytime in the future! Safe travels, and we look forward to hosting you again!
