Orangerie Guesthouse Reviews

Thanks for your very positive review. We appreciate your input which assists in keeping up our standard

Dear Masebedi, We appreciate your very positive review, thank you for taking the time to let other guests know how you experienced staying with us.

What can I say when Leon, who arrived the previous day and seemed to be happy and funny, meets a total stranger in the foyer of the guest house where another guest and I were present. I introduced them because they were staying on the same floor - they started talking and joking - I thought 2 strangers had clicked and got on well, but I did not know that Leon had been on heavy medication for mental illness and was under a lot of stress because he had been out of work for over 2 years. The other guest wrote this letter of apology which was forwarded to Leon: Thank you for bringing to my attention, my lack of tact and insensitivity in the way I engaged with one of your guests last night. Please extend my humblest and sincerest apology to this gentleman. I realize that it was not quite honestly the best approach, given the fact that I do not know him whatsoever and did not stop to consider that it could be offensive and possibly even threatening too. In my defense, my bantering was genuinely in jest and I am truly sorry that it was taken up in the wrong way and caused him anxiety and stress. This is the last thing I had in mind. Once again I apologize and hope that this will put him at ease. Guests who read this review and multiple other reviews about our guest house on other platforms can decide for themselves what they make of this review. Every guest is important and get treated that way and we try our best to make everyone happy. I sincerely hope Leon books himself into a medical facility where he will get the correct treatment, help and mental health support to address his anxiety problem because he said "this is not the first time he had experienced something like this" and he "knows how to fight". A history of anxiety and paranoia together with heavy medication can alter one's judgement of the reality.

Dear Kelly, Thank you for the kind review. Your input assists us in keeping up our standard.

We appreciate the time you took to write a review. Thank you for assisting in helping us to keep up a standard

We really appreciate the time you took to let us know about your experience at Orangerie

Dear "Diamond itn the Rough" Thank you for the very positive feedback. Your review assists us in providing guests a good experience

I want to apologize for the late response to your very positive review, but for technical reasons I never received it. Thank you anyway for taking the time to let other people read how you experienced staying with us.