Ratings based on 227 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
It was really stunning. The pool however, was not at all what it looks like on the images displayed
by A verified traveler
Mount Grace Hotel & Spa- home away from home
Posted 11 Aug 2024 on HotelsThe rooms were comfortable, cozy and very clean. The staff was amazing, friendly and very helpful. The Spa treatment was one of the best my family has ever had 🔥🔥🔥🔥
Comment from Hotel Management
17 Aug 2024 by Tate, Hotel Management
Good Afternoon Ishmael,Thank you so much for taking the time to review our services, hope to see you again soon.Kind RegardsNangomso Tate
by A verified traveler
Not a great Hotel and not worth the price
Posted 7 Jul 2024 on HotelsThe Mount Grace has deteriorated since its glory days. I think the move to Southern Sun has brought the Southern Sun mediocrity to the hotel
Comment from Hotel Management
8 Jul 2024 by Tate, Hotel Management
Good Afternoon Fed,I sincerely apologize that our hotel did not meet your expectations. May you be so kind to send me an e-mail on nangomso.tate@southernsun.com detailing what went wrong so that we can improve.Kind RegardsNangomso Tate
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Tate, Hotel Management
Good Day Cheryl,Thank you so much for the review, hope to see you again soon.Kind RegardsNangomso Tate
by A verified traveler
Terrible service
Posted 30 Jun 2024 on HotelsTerrible service nothing to rave about
Comment from Hotel Management
4 Jul 2024 by Tate, Hotel Management
Good Morning Anonymous,I sincerely apologize for the terrible service you received from our hotel, I can assure you that this is not the standard we pride ourselves off.We will definitely do better next time.Kind RegardsNangomso Tate
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
16 Jun 2024 by Nangomso Tate, Hotel Management
Good Day Alan,Thank you so much for your review, hope to see you again soon.
by A verified traveler
Great service
Posted 5 May 2024 on HotelsWas great! Went for a spa day and night and the service was amazing. They took our bags to the room, checked us in at the spa and made sure we rolled into the room after our treatments. Better than expected
Comment from Hotel Management
10 May 2024 by Tate, Hotel Management
Dear Graeme,Thank you so much for your valuable feedback on our services, we really appreciate that you enjoyed your stay with us. Hope to see you again soon.Kind RegardsNangomso Tate
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
14 Apr 2024 by Nangomso Tate, Hotel Management
Good Day Kavir,Thank you for your review.
by A verified traveler
Horrific and horrible stay
Posted 27 Mar 2024 on HotelsWe had a stay out of a horror movie. At first, we had to move rooms because our AC was not working and although our room was nice because it is renovated, our friends’ first room was horrific. The room had mold on hen ceiling, a broken lamp shade and dirt at the bottom of the bed. Our friends came with their baby, and their baby got bitten by insects in the cot, they obviously hadn’t cleaned or disinfected the cot. To add to this horror, our friend got an infection suspected from swimming in the pool, and had to be rushed to the hospital in the midst of the night and got admitted to high care. Our room key stopped working several times, their lines and the WiFi was down a lot during our stay. We would rate this supposedly 5 star hotel, a mere 1 star and heavily advise not to book here. We will never go back, that’s for sure.
Comment from Hotel Management
29 Mar 2024 by Tate, Hotel Management
Good Day Sheraan,Thank you for taking time to write to us. I apologize that you felt that your stay was out of a horror movie. Please be advised that your suspicions about the heated pool are in correct as I dealt with your friend whilst he was at the hotel.Kind RegardsNangomso Tate
by A verified traveler
Mount Grace review
Posted 26 Mar 2024 on HotelsMount Grace is set in the beautiful foothills of the Magaliesberg mountains. Our room was clean, but was a bit musty. The bathroom was beautiful. The Spa is lovely and the treatments were wonderful. It was upsetting that the floatation pool was in disrepair - I was particularly looking forward to floating in there. The other facilities were all good. The one Restaurant was undergoing renovations but we made do with only one restaurant. We had a great rest and came home relaxed.
Comment from Hotel Management
29 Mar 2024 by Tate, Hotel Management
Good Day Anonymous,Thank you so much for taking the time to review our services. I do apologize that the floatation pool was under maintenance during your visit, we are trying our best to keep our product up to date.Kind RegardsNangomso Tate
