Ratings based on 976 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by BeautyL, Hotel Management
Dear Lisa,Thank for taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit and we also appreciate fantastic score 05/05.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler
Posted 11 Nov 2024
Very elegant and upscale property.
Comment from Hotel Management
12 Nov 2024 by BeautyL, Hotel Management
Dear Robert.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.On behalf of all management and employees at the hotel, we would like to thank you sincerely for feedback provided.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. Once again we truly appreciate you recommending my property and we do hope that we will be able to welcome you back to the hotel in the not too distant future.Kind regards, Beauty Lebelo, Guest Relations Manager,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by BeautyL, Hotel Management
Dear Onyinyechi.Thank for taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit and we also appreciate fantastic score 05/05As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler
Posted 30 Oct 2024
Highly recommended
Comment from Hotel Management
31 Oct 2024 by BeautyL, Hotel Management
Dear Ajey.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.Thank you once again for your feedback and for recommending our hotel and I do hope that we can give you the warm welcome once again in the not too distant future.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler from Houston
Posted 30 Oct 2024
A very warm welcome.
Friendly, professional staff.
Prompt check-in
Room Service was a bit slow, but the food was delicious.
One comment: food intolerances are serious. If you advertise gluten-free food, please have it in stock, you're a large hotel chain. No excuses!
Comment from Hotel Management
31 Oct 2024 by BeautyL, Hotel Management
Dear Regina,Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you once again for your feedback and for recommending our hotel and I do hope that we can give you the warm welcome once again in the not too distant future.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler
Posted 22 Oct 2024
Very accessible to the airport.
Comment from Hotel Management
22 Oct 2024 by BeautyL, Hotel Management
Dear Wynema.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.On behalf of all management and employees at the hotel, we would like to thank you sincerely for feedback provided.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.Thank you once again for your feedback and for recommending my hotel. I do hope that we can give you the warm welcome once again in the not too distant future. Kind regards, Beauty Lebelo, Guest Relations Manager,
by A verified traveler
Posted 20 Oct 2024
The bellman, Cairos, was very thorough in helping me aet up the room. He agreed to help me to the airport this morning.
Comment from Hotel Management
21 Oct 2024 by BeautyL, Hotel Management
Dear Carol.Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing exceptional service and ensuring that our guests feel welcome and comfortable throughout their stay. We'll be sure to pass along your compliments to Cairos!!We look forward to welcoming you back for another delightful stay in the near future.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler from oakton
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by BeautyL, Hotel Management
Dear Jeanne.Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit. and we also appreciate a fantastic 05 out of 05. We strive to be unique in everything that we do to deliver on our promise of creating exceptional experiences. We look forward to welcoming you back in the near future again,Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler from charlotte
Posted 17 Oct 2024
Great property, especially for anyone with a layover.
Comment from Hotel Management
18 Oct 2024 by BeautyL, Hotel Management
Dear Christopher.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.Thank you once again for your feedback and for recommending my hotel and I do hope that we can give you the warm welcome once again in the not too distant future.Kind regards,Beauty Lebelo,Guest Relations Manager,
by A verified traveler
Posted 16 Oct 2024
THE LOCATION WAS PERFECT
Comment from Hotel Management
16 Oct 2024 by BeautyL, Hotel Management
Dear Michael.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.Thank you once again for your feedback and for recommending our hotel and I do hope that we can give you the warm welcome once again in the not too distant future. Kind Regards,Beauty Lebelo,Guest Relations Manager,
