Ratings based on 204 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Beautiful property but need to improve on service delivery
by A verified traveler
Posted 29 Dec 2024
Excellent Service
by A verified traveler
Posted 25 Dec 2024
Great service.
by A verified traveler
Posted 9 Dec 2024
Yes
by A verified traveler
Posted 29 Nov 2024
Friendly staff always ready to help you.
Didnt like the fact that my phone wasnt working at room 255, please check it. Tried calling multiple times but couldnt go through
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by Anel Muller, Hotel Management
Dear GeraldThank you for the great rating, we are grateful that you enjoyed your stay with us and we look forward welcoming you back soon.
by A verified traveler
Posted 17 Sep 2024
Very clean , safe and great staff
Comment from Hotel Management
19 Sep 2024 by Anel Muller, Hotel Management
Good Day PerpetuaThank you so much for the great feedback, we do appreciate it and we look forward welcoming you back soon.
by A verified traveler
Posted 17 Sep 2024
Secured, clean and top notch environment
Comment from Hotel Management
19 Sep 2024 by Anel Muller, Hotel Management
Good Day PerpetuaThank you so much for the great feedback, we do appreciate it and we look forward welcoming you back soon.
by A verified traveler
Posted 3 Sep 2024 on Hotels
I booked a golf course facing room on Hotels.com and I was not allocated one. I had to request and move after checking in. The staff are not ready at 6h30 when breakfast starts. On 3 mornings we had to wait for breakfast as various items were not yet ready and laid out. Not acceptable for us as we were under time pressure to get going. And, for a business hotel to not be able to order a poached egg is unacceptable. I have never had that at a hotel before.
Comment from Hotel Management
3 Sep 2024 by Anel Muller, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding the golf course-facing rooms, these are indeed subject to availability and cannot be booked in advance due to the limited number of such rooms. We regret any confusion this may have caused and appreciate your understanding.We are also concerned to hear about your experience with our breakfast service. Our goal is to ensure that all items are ready and available by the time breakfast starts at 6:30 AM. We will address this with our team to prevent any delays in the future, especially since we understand how crucial it is for our business guests to have a prompt start to their day.As a 3-star express brand, we offer a simplified breakfast service, and unfortunately, certain items such as poached eggs are not part of our standard menu. We apologize if this did not meet your expectations.Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Anel Muller, Hotel Management
Dear ZaneleThank you for the great review, we look forward welcoming you back soon.
