Ratings based on 438 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Great, i recommend staying there
by A verified traveler
Posted 13 Nov 2024
The Emerald is a beautiful, homey place and I enjoy stopping there on my frequent trips. It's affordable, and simple (no extra accessories), but I am good with that. Always very clean. They are very convenient coming from the airport on the hourly shuttle service. Being a single lady traveling alone, I would appreciate it if the door were a little stronger (no loose door knob, a sturdier lock, etc.) just for securit's sake, but otherwise I am happy with the property and services. Thank you Emerald!
by A verified traveler
Posted 22 Oct 2024
The easy to find shuttle service was a real bonus for me. The food was very reasonably priced and the staff were warm and helpful. My room was clean and spacious.
by A verified traveler
Posted 26 Sep 2024
Safe and convenient
by A verified traveler
Posted 9 Sep 2024
Straight foward you get what you paid for
by A verified traveler
Posted 5 Sep 2024
I had the unfortunate event of missing connecting flights and only making it back to south Africa a day later.
My plane landed close to 11pm (which was their cut off time) and the team stayed up close to midnight to make arrangements to come and fetch me and bring me to the lodge despite it being so late for them
I really appreciated their hospitality as well as their friendly smiles after a very stressful 2 days of travelling and frustration between delayed flights and having to rebook new ones
I will definitely consider them in future bookings
Yolande
Comment from Hotel Management
5 Sep 2024 by tilla, Hotel Management
Good evening,Thank you for the kind feedback.Hoping to see you soon in near future.All the best
by A verified traveler
Posted 2 Sep 2024
No soap to wash hands. Beds were just a bed base without the mattress the rooms smelt like dog flea wash and was very overpowering to the senses and it did not leave the room. The doors do not fit the spaces so there are huge gaps for insects to come in. The Tv did not work, it turned on but were unable
To get any channels. The bedspread on one of the single beds had a huge hole that looked like an animal had been digging in it. Very outdated tea and coffee left in the room but no milk to facilitate making any. but on a positive note the meals were exceptional.
by A verified traveler from Fresh Meadows
Posted 1 Sep 2024
by A verified traveler
Posted 22 Aug 2024
Close to airport and great value for money
by A verified traveler
Posted 21 Aug 2024
Very quiet place. Great people at the reception
