Ratings based on 623 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Andrew van Hasselt, Hotel Management
Dear Nyaradzo,Thank you very much for taking the time to share your experience with us. We truly appreciate the 3/5 rating and your wonderful review will be shared with all.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler from Kerikeri
Posted 17 Nov 2024
Location excellent, close to shopping and dining.
Staff in the breakfast room were fantastic!!!
No turndown service as advertised. Only done once gratuity money was left in the room ( bribe) !my husband and I were Appalled!
Comment from Hotel Management
17 Nov 2024 by Andrew van Hasselt, Hotel Management
Dear Lorraine,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests as it assists in improving our service offering. Regarding turndown, the hotel does offer this service upon request during your stay and at no additional cost. Please accept my sincere apology as this is certainly not the DAVINCI standard to request payment for turndown. Your feedback is greatly appreciated and will be shared with the Executive Housekeeper for further investigation and corrective action. I am very glad to see that you have enjoyed the rest of your stay.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Fantastic hotel
Comment from Hotel Management
17 Nov 2024 by Andrew van Hasselt, Hotel Management
Dear James,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests.I am very glad to see that you had a wonderful time with us and your rating will be shared with all.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler from Palm Beach Gardens
Posted 2 Nov 2024
I ordered Room Service which never arrived. No explanation was given.
Comment from Hotel Management
3 Nov 2024 by Andrew van Hasselt, Hotel Management
Dear Roland,Thank you very much for taking the time to share your experience with us. We truly appreciate feedback from our valued guests as it assists in improving our service offering. Please accept my sincere apology for the poor service delivery from the Food and Beverage team. Your feedback is greatly appreciated and will be shared with the Food and Beverage Manager for further investigation and corrective action.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Andrew van Hasselt, Hotel Management
Dear Yitzchok,Thank you very much for taking the time to share your experience with us. We truly appreciate the 5/5 rating and your wonderful review will be shared with all.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler from Springbrook
Posted 25 Oct 2024
With beautiful attentive staff, great facilities and an incomparably good location, this is the ONLY hotel in Jo’burg for my wife and I.
Comment from Hotel Management
26 Oct 2024 by Andrew van Hasselt, Hotel Management
Dear Ben,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests and your wonderful review will be shared with all the staff.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler
Posted 21 Oct 2024
Its very convenient to the mall and restaurants
Comment from Hotel Management
21 Oct 2024 by Andrew van Hasselt, Hotel Management
Dear Alka,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests. Your 5/5 rating is truly appreciated and have been shared with all the staff.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regards,Andrew van HasseltGeneral Manager
by A verified traveler from Wilmslow
Posted 11 Oct 2024
Just what we needed as a base for sight seeing and great eating options very close to the hotel
Comment from Hotel Management
23 Oct 2024 by Andrew van Hasselt, Hotel Management
Dear Brendan,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests.I am very glad to see that you enjoyed your time with us and your wonderful review will be shared with all.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regards,Andrew van HasseltGeneral Manager
by A verified traveler from Winnetka
Posted 23 Sep 2024
All was excellent
Comment from Hotel Management
23 Sep 2024 by Andrew van Hasselt, Hotel Management
Dear Richard,Thank you very much for taking the time to share your experience with us. We truly appreciate all feedback from our valued guests. I am very glad to see that you have enjoyed your stay with us and your wonderful survey will definitely be shared with all the staff.May you have a great day further and we look forward to welcoming you back to the DAVINCI Hotel and Suites in the near future.Kind regardsAndrew van HasseltGeneral Manager
by A verified traveler
Posted 13 Sep 2024
Great property ... Staff could do a lot better understanding the profile of their clients. I felt treated as a mass market client.
Comment from Hotel Management
14 Sep 2024 by Andrew van Hasselt, Hotel Management
Dear Richard,Thank you very much for taking the time to share your experience with us on Expedia. We truly appreciate all feedback from our valued guests as it assists in improving our service offering. Your feedback is greatly appreciated and will be shared with the staff.May you have a great day further and we look forward to welcoming you back to the DAVINCI in the near future.Kind regardsAndrew van HasseltGeneral Manager
