Ratings based on 457 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Very friendly and professional staff
Comment from Hotel Management
23 Oct 2024 by Reservations Manager, Hotel Management
Dear Larry,Thank you we appreciate your feedback.Kind Regards
by A verified traveler from Fort Collins
Posted 1 Oct 2024
Nice facilities
Comment from Hotel Management
2 Oct 2024 by Reservations Manager, Hotel Management
Dear Carol,Thank you for your feedback.Kind Regards
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Reservations Manager, Hotel Management
Dear Ashley,Thank you kindly for your feedback. We look forward to Welcome you back in the near future.Kind Regards
by A verified traveler
Posted 8 Sep 2024
I would highly recommend against staying at this hotel. I was double charged for the room upon check in and had to provide credit card details three times to process my refund. One of those times someone from reception came to the room to ask for my card information and wrote it down. I will be keeping an eye out for suspicious charges. We paid extra for late checkout and the cleaning staff tried entering our room four times as we slept. We finally had to prop our suitcase under the door handle. The rooms were dated and did not feel clean. Room service took almost an hour and our food was ice cold upon arrival. We finally broke down and ordered McDonalds from Uber Eats to the hotel which was a significant improvement… which is not saying much. There was screaming outside our room at 2:00 am and barely slept all night. Staff were not very friendly. Overall, we did not feel safe and would never stay there again
Comment from Hotel Management
9 Sep 2024 by Reservations Manager, Hotel Management
Dear Erin,Thank you for your feedback. We deeply apologize for all the inconveniences, this is unacceptable and we will investigate why you were charged twice. We will inform the Directors and the General Manager of the Hotel of your experience. We will be in touch with you soon. Kind Regards
by A verified traveler from New Haven
Posted 22 Aug 2024
One major problem is airport shuttle runs once an hour comparing to at least twice an hour of other hotels
Comment from Hotel Management
23 Aug 2024 by Reservations Manager, Hotel Management
Dear Dianqing,Thank you for your feedback. We will communicate your observation to the Hotel Directors.Kind Regards
by A verified traveler
Posted 4 Aug 2024
Really like the gardens walking about the property made you feel like you were not in the middle of the city next to the airport done very nicely.
On July 10th, I forgot my cell with all my credit cards & identification on the dining room table. Didn’t realize it until I was almost ready to leave for my next flight. Couldn’t find it in my room so race back to the restaurant and sure enough it was turned in. By Lesedi, I was blown away as you hear all kinds of stories about theft in South Africa. I got the lady to call him so I could personally thank him. He is truly a good trustworthy staff member to have around. I even told the front desk the same. He should get employee of the month.
Comment from Hotel Management
5 Aug 2024 by Reservations Manager, Hotel Management
Dear Kim,Thank you kindly for your feedback. We apologize for the inconveniences and we hope to welcome you back in the near future.Kind Regards
by A verified traveler
Posted 2 Aug 2024
I recently had the pleasure of staying at the Birchwood Hotel in Boksburg for a week, and I must say, it was an outstanding experience from start to finish.
From the moment I arrived, I was impressed by the warm and welcoming atmosphere. The check-in process was smooth and efficient, and the staff were incredibly friendly and helpful, making me feel right at home.
The room was spacious, clean, and well-appointed with all the necessary amenities. The bed was comfortable, ensuring a good night's sleep every night. The housekeeping staff did an excellent job of keeping the room tidy and replenished with fresh towels and toiletries daily.
One of the highlights of my stay was the breakfast. It was fantastic, with a wide variety of options to choose from. Whether you prefer a hearty English breakfast or something lighter like fruits and pastries, there was something for everyone. The food was fresh, delicious, and beautifully presented.
The hotel's facilities were equally impressive. The dining options were excellent, with a range of delicious dishes to suit all tastes. The ambiance in the dining area was pleasant, making each meal a delightful experience.
While my overall experience was highly positive, one small area for improvement would be the addition of bins outside for smokers. This would help keep the outdoor areas clean and tidy, enhancing the overall guest experience.
In summary, the Birchwood Hotel offers great value for money. The combination of excellent service
Comment from Hotel Management
3 Aug 2024 by Reservations Manager, Hotel Management
Dear Stefano,Thank you kindly for your feedback and for taking the time to write to us. We appreciate it and hope to welcome you back in the near future.Kind Regards
by A verified traveler
Posted 22 Jul 2024 on Hotels
Excellent customer service. Lovely restaurants. Great shuttle. Would definitely stay again!
Comment from Hotel Management
25 Jul 2024 by Reservations Manager, Hotel Management
Dear Shaunna,Thank you kindly for your feedback. We look forward to welcome you back in the near future.Kind Regards
by A verified traveler
My favorite place to stay
Posted 20 Jul 2024 on HotelsThe Birchwood is a huge congress & holiday premise with dozens of small villas. Close to the airport and some major shopping malls. Several bars and restaurants in the property. All well mantained and in good shape.
Comment from Hotel Management
21 Jul 2024 by Reservations Manager, Hotel Management
Dear Rainer,Thank you kindly for your feedback. We look forward to welcome you back in the near future.Kind Regards
by A verified traveler
Posted 19 Jun 2024
Great stay. Very friendly and helpful staff. Only slight lowering of rating was no playground which was advertised in the Expedia hotel details and the reason we picked that hotel over others in a similar range.
Comment from Hotel Management
21 Jun 2024 by Reservations Manager, Hotel Management
Dear Rebekah,Thank you kindly for your feedback. We will inform the General Manager on your observation.Kind Regards
