Ratings based on 4 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2022
i liked everything about the property everything was good
by A verified traveler
Disgusting place
Posted 16 Dec 2019 on HotelsThey lost our booking refused to pay us back the money and said they had changed systems it is absolutely disgusting if I don't get refunded I will sue for fraud
Comment from Hotel Management
16 Dec 2019 by Lulu, Hotel Management
The Guests did not come to our place. We spoke on the phone and I advised them that I did not get payment from Hotels.com and did not get communication since the booking was made in October. This is a misunderstanding between Hotels.com and At The Rocks Lodge. We have spoken to Hotels.com and they will address this matter with their client.
The rating is misplaced as the clients never stayed with us.
by A verified traveler
Awesome
Posted 1 Oct 2018 on HotelsWe had a great stay, hosts were really friendly and helpful
Comment from Hotel Management
4 Oct 2018 by Lulu, Hotel Management
Thank you for your feedback Siyethemba. We appreciate it. We look forward to hosting you again.
by A verified traveler
Towels in the rooms please!
Posted 24 Sep 2018 on HotelsThe place is good but the location need to be updated as it takes you to the wrong address. I drove past the area and had to be re-routed as I was completely lost.
The room was nice and comfortable but was not offered any towel - not sure if it was a mistake or norm.
Comment from Hotel Management
6 Oct 2018 by Lulu, Hotel Management
Hi Themba
We are aware of the google location mistake and are trying to resolve it with them. At the moment we are sending direct location to our clients to avoid this. Iam sure there was a mistake on your room as we supply towels for all our rooms. Sincere apologies for this mistake.
