Ratings based on 186 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reston
Posted 19 Oct 2024
Surprisingly modern, very clean and the staff was exceptional.
by A verified traveler
Posted 2 Oct 2024
This property has been undergoing renovation for quite some time without end. In our recent stay we were moved 3 times in a week due to construction and lack of hot water. The new room on the 3rd occasion was really nice however no point having a fancy bath if can’t use it. Leaking kettles, loose taps, never seem to know how many persons are on the room to ensure enough towels or drinking water and always have to chase for service rather than receive. Speaking to the lady staying on same floor as we did said she has been complaining for 6 weeks.We were patrons having come back for the 3rd time in this year, however it will now be the last. Lovely front desk staff however the overall management requires significant improvement.
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 8 Jun 2024
First night found lamps and safe not working. Next morning woken up by construction directly above at 07:10, complained and apologized and informed wasn’t supposed to start before 08:00. Next morning same thing at 07:14, so were moved. New room woken up by noises in pipes and found our bathroom, bath and shower full of sewerage coming out. Moved again. Next morning banging again directly above us at 07:08?? We normally like to stay at Anew , however this was a terrible experience and moved 3 times in one week. Really thought management would have offered a reduction in rates or some form of refund but not to be, very disappointing and not the normal standard of South African hotel management.
Comment from Hotel Management
9 Jun 2024 by Author, Hotel Management
Dear Michael,
Thank you for taking the time to complete the survey about your stay at ANEW Hotel Centurion. We always appreciate hearing feedback about the experience that we provide, however we are disappointed that we did not live up to your expectations and for that please accept our sincere apology.
My team and i will address the areas of concern mentioned to ensure it doesn't happen again to any of our valued guest.
Kind regards,
Front Office Manager
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 20 May 2024
Safe, quiet with convenient parking. Staff were very polite and helpful.
Comment from Hotel Management
27 May 2024 by Author, Hotel Management
Dear Dr Guma
Thank you so much for taking the time to provide us with constructive feedback.
With kind regards
Reinhard
by A verified traveler
ANEW Centurion
Posted 16 Jan 2024 on HotelsFriendly staff. Mid-tier hotel. Good breakfast and facilities. Good open areas and outside areas (no smell). Near a large shopping centre (within safe walking distance). Join hotel rewards for the best rate.
Comment from Hotel Management
17 Jan 2024 by Jack, Hotel Management
Hello Anonymous,Thank you for visiting ANEW Hotel Centurion Pretoria, the subsequent review and the 6/10 rating.We look forward to seeing you again soon.Kind regards,Jack Lester - General Manager
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Jack, Hotel Management
Hello Liezle,Thank you for visiting ANEW Hotel Centurion Pretoria as well as the subsequent 10/10 score.We are delighted that you enjoyed your time with us.We look forward to seeing you again soon.Kind regards,Jack Lester - General Manager
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Jack, Hotel Management
Hello Lesego,Thank you for visiting ANEW Hotel Centurion Pretoria as well as the subsequent 8/10 score.We look forward to seeing you again soon.Kind regards,Jack Lester - General Manager
