Ratings based on 61 Verified Reviews
3.5 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by Sagar Sharma, Hotel Management
Dear Mr. Santosh ,Thank you for sharing your experience with regards to your recent stay at The Ummed Jodhpur palace Resort & Spa. It is the feedback from guests what motivates us we are pleased to know that you had a memorable stay with us and that the services and facilities we offer were up to your expectations. We hope to have you come back and stay with us again Once again, thank you for your valuable feedback and I look to welcome you during your next visit to Jodhpur.
by A verified traveler
Posted 4 Jan 2024
Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear Mr. Kumar,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly. Thank you for your feedback, and once again. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear guest,We're happy that you enjoyed our The Ummed Jodhpur Palace Resort & Spa but we’re sorry to hear it wasn't an amazing experience. Our team is constantly striving to improve, so we'd love to know what we could do differently the next time.
by A verified traveler
This should be a last resort booking …
Posted 29 Dec 2023 on HotelsThis was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much.
The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear Mr. Jay,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly. Thank you for your feedback, and once again. We hope to have the opportunity to serve you better in the future.
by A verified traveler
palace only in looks
Posted 18 Nov 2023 on HotelsThe map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear Ms. Rita,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly. Thank you for your feedback, and once again. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 20 Sep 2023
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear Mr. Srujan,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly. Thank you for your feedback, and once again. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 28 Jun 2023 on Hotels
Comment from Hotel Management
25 Jul 2023 by The Ummed Jodhpur, Hotel Management
Thank you for your responseThe Ummed Jodhpur
by A verified traveler
Dirty hotel
Posted 20 Feb 2023 on HotelsUnfriendly staff. Dirty bed sheets- Unhygienic atmosphere. Glass widows dirty and never cleaned.
Comment from Hotel Management
23 Mar 2023 by The Ummed Jodhpur, Hotel Management
Dear Mr. Jagdish, I thank you for sparing your valuable time to post a review of us It was indeed a pleasure having you stay with us during your recent visit.I once again apologize for the inconvenience caused. Your feedback on service has been taken with the team and all corrective actions are being taken.Let me assure you that the feedback will be given the seriousness it deserves and efforts to remedy the same will be taken up in all earnest.It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards.The Ummed Jodhpur
by A verified traveler
Posted 30 Dec 2022
This place is only 2 or maximum 3 star property. We paid for 5 Star and recd. only 2 star. Total rip off.
Comment from Hotel Management
23 Mar 2023 by The Ummed Jodhpur, Hotel Management
Dear Mr. Divyesh,Thank you for taking time to share your review, I am delighted to note that you had a memorable stay with us and our Services exceeded your expectations. The Ummed Jodhpur experience is all about people working together to create beautiful memories for our guests and I am delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team.Let me assure you that the feedback will be given the seriousness it deserves and efforts to remedy the same will be taken up in all earnest.I have shared your feedback with the entire team and I can assure you that this will continue to motivate all of us to strive for creating exceptional experiences for our guests.We look forward welcoming you back to The Ummed Jodhpur soon.best regardsThe Ummed Jodhpur
by A verified traveler
Posted 28 Dec 2022
The hotel from the outside and lobby is good. Especially their lawn and front lawn is really nice. Their bedding cleanliness really was a disappointment. They should really consider changing those with new ones very soon. The bathroom bath tub curtains were really old as well. The staffs in the front desk could do better and the food hall was ok.
Comment from Hotel Management
7 Oct 2024 by SAGAR SHARMA , Hotel Management
Dear Mr. Bharat,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly. Thank you for your feedback, and once again. We hope to have the opportunity to serve you better in the future.
