Ratings based on 18 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The first night was horrible, one room had many bed bugs. We didn’t use one of the rooms as we didn’t want to deal with the bugs.
For the Second room the girls took the bed boards off as they found spiders.
I did request to get moved to another room. Reception was understandable and got us moved the same night.
We did get moved to another bigger cabin. Which was much cleaner. Other than the first night we ran out of water. The last two nights we had issues sleeping due to a sound of a pipe. Which kept going off and on every 5 minutes or less.
The kitchen staff was incredible.
by A verified traveler
Posted 18 Oct 2024
Paid for breakfast and staff wasnt working that day. Bugs and cockroaches in room. Pool was dirty, felt unsafe in rooms.
Comment from Hotel Management
23 Nov 2024 by Carlos, Hotel Management
Hi, sorry for the inconvinience our cabins, are surround by nature, we do regular fumigation in weekly basis, but its hard do to the contact with nature and the neerest of lake. We will see how we can improve, to give you a better service.
by A verified traveler
Posted 8 Oct 2023
by A verified traveler
Posted 26 Sep 2023
I enjoyed the uniquness of this resort combining the atmosphere of a country club with camping.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Saludos, Hotel Management
Fue un gusto recibirlos, esperamos mejorar en su siguiente visita, para brindarles un mejor servicio.
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
Tranquilidad y muy buena atención
by A verified traveler
Todo perfecto
Posted 18 Jul 2024 on HotelsSon muy amables y buen servicio
by A verified traveler
Posted 6 Jun 2024 on Hotels
by A verified traveler
Posted 27 May 2024
El baño de la cabaña pequeño y falta darle mantenimiento a la cabaña
