Ratings based on 546 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2023 on Hotels
This hotel experience was amazing. Compared to much more expensive hotels, this one does not compare. Everything about this hotel was a great experience, I highly recommend
by A verified traveler from London
Posted 16 Dec 2022
Thanks you
by A verified traveler
Posted 29 Oct 2022
Good hotel. Not exceptional.
by A verified traveler
Precisa de manutenção
Posted 2 Jul 2022 on HotelsExcelente café da manhã. Quarto com cheiro de mofo, e desgastado. Hotel necessita de manutenção urgente.
by A verified traveler
Posted 22 Mar 2022
Great staff, bad administration.
Check in on Saturday night, they gave me a room with box smaller then mattress, shower didn’t have enough water and had a hole on the wall, TV didn’t work properly, they have pillows feel like a rock, there isn’t enough blankets for all the guests so they had no blankets for my two nights of staying.
They offered me a free dinner and the food was great and the staff very polite, but they don’t have authority to do anything and the manager doesn’t work over the weekends so, they claim that There’s nothing they could do other then offer me a dinner in order for me to stay at they property also I could talk to they manager on Monday after checkout.
On Sunday morning the housekeeper come in to the room and offer me a duck feather pillows also to switch rooms or after breakfast she would show me 3 different kind of mattress they had I tough it was ridiculous that some guests has to be frustrating at checking and complain in order to get a good night of sleeping.
So, basically I had only 2 nights at the hotel the first one I could not sleep because the mattress would move because of the size of the box and no blankets, and the second night they fix the pillows and the mattress but I still have to be without a blanket because the manager wasn’t at the hotel but they put the housekeeper supervisor his name was Samir who told me he couldn’t do anything and I had to wait for the manager on Monday morning the day I was supposed to check out.
by A verified traveler
Posted 17 Feb 2022
Facilities need an upgrade - Staff is very friendly and courteous, ensuring that guests are taken care of (5 Star Service).
Location right in front of the beach, and great walking distance from shops and restaurants/ kiosks.
by A verified traveler
Posted 17 Oct 2021 on Hotels
Staff very professional and friendly!
by A verified traveler
Posted 25 Aug 2021 on Hotels
by A verified traveler
Verdegreen Experience
Posted 21 Mar 2021 on HotelsI loath being negative but I would like to be objective in order to help other customers.
Bottom line, I will not visit this hotel again.
1. First, the house keeping service is exceptional. Employees are very professional and a delight to deal with.
2. Restaurant staff is superb and would give them the highest ratings.
3. Support staff and maintenance is great.
4. Reception leaves a lot to be desired. It leaves you with mixed feelings. We had some issues come up and they were not accommodating at all. This would not be acceptable in many western places. We were going to upgrade and they were proposed charges that did not include the cost already paid. I would have left the hotel in a heartbeat but being in a foreign place with limited language skills makes it difficult to resolve issues.
Essentially, this was the most unaccommodating reception staff I have dealt.
5. The rooms are small
6. Bathrooms are tiny and our faucet was clogged day one.
7. Forget any ideas of a balcony if you get a sea view.We could not sit on our balcony.
Everything that came up was disputed - they couldn't even accommodate a different room for one night out of the whole week. We were told you have to make a new reservation even though the entire week was already reserved and paid for.
The pool is next to the restaurant, first floor, and very impractical. Do not count on any pool time.
You will have a much better experience next door with Costa Do Atlantico then Verdegreen.
by A verified traveler
Posted 18 Feb 2021
