Ratings based on 11 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2019
by A verified traveler from Toronto
Posted 13 Oct 2019
The listing showed that free pick-up from the train station was offered, as it's very far away. The hotel didn't respond to my message with train arrival details and pick-up request -- probably because it was written in English -- but I was able to get a ride with one of the many other vehicles picking up their customers. After some app translations in complaining with reception, they agreed to provide free delivery to the train station after my visit was over, to make up for the mix-up in arriving.
Comment from Hotel Management
15 Oct 2019 by 小敦, Hotel Management
Dear Dunhe and his family: Thank you for your comments and feedback! For your experience in the hotel during this stay. We deeply regret that if you come here next time, we hope you can stay in Dunhe again. Give us a chance to apologize. Welcome to your next visit! You are satisfied, we are happy!
by A verified traveler
Posted 12 Aug 2019
A comfortable room with cool air-con for such a hot city (36 - 38 degrees Celsius in early August).
by A verified traveler
Good location
Posted 21 Jul 2019 on HotelsWe’ve got a family room and it’s a Peppa Pig themed! Hotel is walking distance to the Shazhou Night Market and the Dunhuang Mosque. No English-speaking staff but no hassle with a translation app.
Comment from Hotel Management
3 Aug 2019 by 小敦, Hotel Management
We will take your feelings as the goal, and strive to do better, in order to live up to your trust, I wish you a happy life.
by A verified traveler
Quiet and good value for money
Posted 10 Mar 2018 on HotelsNice, comfortable hotel, not too far from the main market area and just opposite the bust stop that leads you south, to the Dunes (one of the must sees in town). The area is pretty sleepy, but that may have something to do with our low season visit. Only one staff member spoke English, so get ready for a lot of pointing and gesticulation. If the one lady is around, ask her everything you ll need!
Comment from Hotel Management
2 May 2018 by Su jie, Hotel Management
Thank you for your check-in and evaluation. We will train our staff in oral English as soon as possible to ensure your next check in.
Recommended
for Everyoneby A verified traveler
Posted 11 Oct 2017
The hotel was within a 10 minute walk of the night market and bigger shopping areas and restaurants. It's got a good staff and we were able to communicate decently using translators on our phones. The rooms were clean and comfortable and it was quiet in the rooms. Would definitely stay again.
Comment from Hotel Management
7 Nov 2017 by miss wu, Hotel Management
Distinguished guests: thank you very much for your choice of stay and hotel! Thank you for taking the time to write a review for the hotel! Dun and hotel adhere to the "family of family" service concept! The aim is to make a deep impression on every guest who comes to dunhuang, to provide the guests with "happy surprise" service! We sincerely look forward to your stay!
by A verified traveler from Japan
Posted 9 Jul 2019
広々とした部屋で、とても清潔。良いホテルという印象。言葉が通じなくて申し訳なかったが、翻訳サイトなどいろいろ使って対応してくれてありがたかった。
Comment from Hotel Management
3 Aug 2019 by 小敦, Hotel Management
私たちはあなたの気持ちを目標にして、もっとよく努力して、信頼を裏切らないようにします。楽しい生活を過ごしてください。
by A verified traveler from 日本国北海道札幌市
Posted 15 Nov 2018
値段の割によかったと思う。
市内中心まで散歩しながら十分に近い。
by A verified traveler
服務佳，價格實惠。
Posted 9 Sep 2018 on Hotels服務好，讓我們提前入住，且提供必要的協助。
Comment from Hotel Management
22 Sep 2018 by dhdjd, Hotel Management
您好，感谢您的评价，期待您的再次到来。
by A verified traveler
良好的住宿體驗
Posted 5 Sep 2018 on Hotels具體來說是物超所值的住宿體驗，服務人員都很親切友善，房間的整潔與陳設也打點得很好。
Comment from Hotel Management
19 Sep 2018 by Dunhe Hotel, Hotel Management
您好，感谢您选择并入住敦和大酒店，祝您旅途愉快!
