Ratings based on 22 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Staff were very friendly and helpful.
by A verified traveler
Posted 2 Aug 2024
Very quaint. Clean and everything was in working order. Good restaurant.
The lighting was dark and it appeared unsafe around the outside.
by A verified traveler
A comfortable stay
Posted 30 Jan 2024 on Hotelsby A verified traveler
Posted 21 Feb 2023
Although the photos look great, there were numerous things that caused us to check out early.
There was only 1 stained towel, no hand towel, just a single bath towel for 2 people.
The bed was uncomfortable.
TV did not work.
WiFi did not work.
Comment from Hotel Management
12 Apr 2023 by Jamil, Hotel Management
Dear Kenneth, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.
by A verified traveler
Posted 19 Aug 2022
Avoid at all costs. Rooms are nothing like the photos, they smell very bad and overall just terrible. It's what you'd expect in a hostel.
Comment from Hotel Management
24 Aug 2022 by Jamil, Hotel Management
Dear Ravi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Thank you.
by A verified traveler
Good quality and location.
Posted 30 Jan 2022 on HotelsCant really complain much. It has everything you need. Hot water and nets on windows. Windows are soundproof. Everyday cleaning. Restaurant is ok but a bit slow. Reception is friendly and pro. Prices are ok. The only thing that was annoying is the disco bar behind the hotel so be ready to fall asleep at 3am on weekends. Fridge in the room and kettle.
Comment from Hotel Management
6 Feb 2022 by Jamil, Hotel Management
Dear Adam,
Thank you for having taken your time to provide a feedback relating to your stay with us. We're thrilled your time with us was so amazing!
We endeavor to go above and beyond to ensure our guests have a memorable experience.
Also, we are sincerely concerned and apologise that we fell short on your expectations in some area. Your helpful feedback is much appreciated, and this will help us to continually improve the standard of facilities and services offered to all our guests.
Looking forward to see you again in the near future.
Thank you!
by A verified traveler
Posted 31 Dec 2021
Hotel looks good from outside, clean, friendly staff. But needs some work inside. There’s no WiFi, the 2 staff we asked tried to manually enter a WiFi address but nay. Mosquito net torn in multiple places and would never seal the bed.
Also gives the very basic service-no face towels, no wash clothes, and just one towel for each of us two. No shampoo,no conditioner, no body lotions, just 2 pieces of bar soaps.
The key card also puts on and off the lights by inserting in its slot next to the door. To turn out the lights, you remove the card out but be prepared to walk in darkness to your bed and from your bed to the card slot to turn on the lights if you need to. We verified the lights with staff who confirmed no switch except for bathroom light. We loved the breakfast.
Comment from Hotel Management
5 Jan 2022 by Jamil, Hotel Management
Dear Ali,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. This was an uncommon instance and we’ll do better.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you!
by A verified traveler
Posted 16 Apr 2021 on Orbitz
I arrived at the Hotel from Kampala after Sunset and filled in the check in form and soon after that trouble started. The hotel staff have never heard of orbitz. They never listened to any of my pleas. I was literally thrown out of the Hotel and had to drive all over town til i found a small guest house by the roadside, Bilkon Hotel, that is where I spent the night. No food no cup of tea.
Choose Igar Plaza Hotel at your own peril.
The worst hotel i have ever visited on planet earth
Comment from Hotel Management
17 Apr 2021 by Jamil K., Hotel Management
Dear Guest,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always host and welcome guests who have booked us on Orbitz this was an uncommon instance and we’ll do better.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you.
by A verified traveler
Igar the Place to Stay
Posted 2 Aug 2019 on HotelsThe place to stay in Jinja. Source of Nile is 2000 UGX ride away. Excellent breakfast buffet.
I arrived in Jinja 20 days ahead of booking date due to work schedule change, the Hotels.com app was not working, nor would the website let me change/cancel. Igar let me check in early and allowed me to call Hotels to cancel and rebook my room later that afternoon.
5 STAR service and patience. Small supermarket at bottom of hotel. Comfortable bed and pillows with working a/c.
Choose Igar over all others. Three blocks down is The Deli, a coffee shop/ restaurant with Western style food. Europeans, Americans and Expats all eat there.
by A verified traveler from USA
Posted 24 Jun 2019 on Orbitz
We liked that it was located in such s lively area. The hotel was very clean and the staff was friendly and helpful.
I liked that there is a small grocery in right next door
The slight hardships were-the A/C unit blew out very cold air but the room was still not that cool. The hotel was very nice for a developing area.
