Ratings based on 4 Verified Reviews
2.8 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nairobi
Posted 11 Sep 2019
nothing to like! Staff and Expedia staff did nothing to help
by A verified traveler
Great place to stay
Posted 19 Aug 2019 on HotelsWe had a wonderful time staying at Al Nisaa. The staff was very friendly and helpful. Everything is kept nice and clean. The breakfast is great. We felt safe and well cared for.
Comment from Hotel Management
30 Sep 2019 by jojo, Hotel Management
Dear Julene,
Thank you for reviewing us and for appreciating our services and we hope to host you again.
Thank you,
Betty Joritah
Hotel manager
by A verified traveler
A huge disappointment
Posted 3 Aug 2019 on HotelsThe hotel promised amenities that were not available. We booked a room that would sleep four people, based on the hotel website's description, but when we arrived, we learned that they only have rooms that sleep a maximum of three people. We were charged for a second room even though the room that we had booked and paid for on our reservation clearly said we had a room that sleeps four people. The reception staff was not helpful or friendly at all. This place was a huge disappointment, and I would not recommend it at all.
Comment from Hotel Management
30 Sep 2019 by Jojo, Hotel Management
Dear guest,
we really do humbly apologize for not meeting your expectations as we have not been managing our property on Expedia but rather by a third party on our behalf and we really regret for all the inconveniences and we promise that next time you visit us you will find changes as i have briefed my front desk team about this.
regards,
Betty Joritah.
by A verified traveler
So So
Posted 6 Jul 2019 on HotelsSuper friendly and helpful staff. 100% alcohol free property. Noisy front rooms (vehicle and pedestrian traffic).
Comment from Hotel Management
18 Jul 2019 by FK, Hotel Management
Dear Guest,
Thank you for taking the time to review our property. We are glad that you were treated with kindness.
