Ratings based on 181 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
We will stay in the property again if we go back to Shanghai.
Comment from Hotel Management
12 Nov 2024 by Allen Yu Director of Rooms, Hotel Management
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards
by A verified traveler from Portland
Posted 25 Sep 2024
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Comment from Hotel Management
12 Nov 2024 by Allen Yu Director of Rooms, Hotel Management
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
12 Nov 2024 by Allen Yu Director of Rooms, Hotel Management
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments in regards to your stay experience at our hotel. We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards,
by A verified traveler
Posted 8 Aug 2024
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Fantastic
Posted 3 Jun 2024 on HotelsReally great location, state of repair and staff. Highly recommended!
Comment from Hotel Management
6 Jun 2024 by Allen Yu / Director of Rooms, Hotel Management
Dear Guest, Thank you so very much for your stay with us and your kind comments. We appreciate your positive feedback and would be delighted to welcoming you back in the near future. Yours sincerely, Kempinski The One Suites Hotel Shanghai Downtown.
by A verified traveler
Posted 30 May 2024 on Hotels
Hotel definately needs renovation
Comment from Hotel Management
6 Jun 2024 by Allen Yu / Director of Rooms, Hotel Management
Dear Guest, Thank you so very much for your recent stay with us as well for taking the time to comment and give us very valued feedback. We regret that your stay did not meet your expectations and caused tremendous inconveniences to you in regards to our hotel features and facilities. Please rest ensured that we will look into all details in order to ensure to avoid a similiar experience to any of our guests in the future. Please accept our sincere apologies and we would certainly be very much delighted to have the chance once again in the future to apply an improved service to our aging facilities. Yours sincerely,Kempinski The One Suites Hotel Shanghai Downtwon
by A verified traveler
Posted 4 Apr 2024
Well located and spacious.
Comment from Hotel Management
8 Apr 2024 by Allen Yu Director of Rooms, Hotel Management
Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Expedia in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Kempinski The One Suites Hotel Shanghai Downtown
by A verified traveler
Posted 3 Apr 2024
The hotel is old.
Comment from Hotel Management
8 Apr 2024 by 房务总监 Allen Yu, Hotel Management
尊贵的宾客您好，很高兴能够收到您从百忙之中给到我们反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。酒店正着手于提升酒店相关的硬件设备，同时我们也正在开拓配套的服务，酒店房间都配备了胶囊咖啡机，以及浴室都安装了卫洗丽。期待您的下一次入住并和我们一同见证我们更多的改善。若有任何需要请随时联系我们哦。祝君商祺！/ 上海静安凯宾斯基全套房酒店
by A verified traveler
Will come back
Posted 28 Mar 2024 on HotelsGood location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Comment from Hotel Management
2 Apr 2024 by Allen Yu Director of Rooms, Hotel Management
Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Expedia in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Kempinski The One Suites Hotel Shanghai Downtown
