Ratings based on 29 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
terrible service
Posted 1 Oct 2023 on HotelsNot the first time stay in Hilton, but this time is so disappointed that when I had breakfast, they came to ask me several times to hurry up because they are about to finish, and collected all the dishes when I was eating without saying anything, while other guests were still walking in and starting their breakfast! I spent ¥130 for a 10 minutes half breakfast!
Comment from Hotel Management
8 Oct 2024 by MIA, Hotel Management
"Dear Guest,Thank you for your stay at Hilton Jinan South Hotel & Residences! We apologize that we did not meet your expectation and fail to ensure you a nice experience. We have developed a series of training sessions to make sure every staff perform Hilton hospitality to every guest and wish we could make your next pleasant stay. Thank you again for your comments and wish you have a nice day!"
by A verified traveler
Average
Posted 24 Jan 2020 on HotelsThe usual hotel, average
Comment from Hotel Management
8 Oct 2024 by MIA, Hotel Management
"Dear Guest,Thank you for your stay at Hilton Jinan South Hotel & Residences! We apologize that we did not meet your expectation and fail to ensure you a nice experience. We have developed a series of training sessions to make sure every staff perform Hilton hospitality to every guest and wish we could make your next pleasant stay. Thank you again for your comments and wish you have a nice day!"
by A verified traveler
Posted 29 Apr 2019
Excellent hotel. Nice view, helpful staff, great facilities. Very pleasant stay.
Comment from Hotel Management
5 May 2019 by Adrian, Hotel Management
Dear guest, Thank you for your recent stay here at Hilton Jinan South Hotel & Residences.So glad we were able to invite you to experience our Hilton hospitality. We appreciate that you have spend a enjoyably stay here. I will let all team members know that they make you feel cared for, valued and respected. All of us at Hilton are passionate about hospitality and we hope to see you soon. Have a nice day!
by A verified traveler
Posted 21 Dec 2018 on Orbitz
Comment from Hotel Management
2 Jan 2019 by Adrian Liu, General Manager, Hotel Management
Dear Guest, Thank you for staying with us at Hilton Jinan South Hotel & Residences. We are thrilled that we managed to provide the foundation for memorable travel experiences to you and we will keep to value every guest who walks through our doors. We will also continue to set the standard for hospitality in this market, providing new product innovations and services to meet guests' evolving needs. Looking forward to welcoming you back soon!
by A verified traveler
Great stay
Posted 30 Aug 2018 on HotelsThe room was clean, comfortable and modern. The hotel staff was friendly and helpful. Breakfast buffet included a great selection of both Chinese and Western style. Everything was great.
Comment from Hotel Management
6 Sep 2018 by Adrian Liu， General Manager, Hotel Management
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences. The first full-service Hilton residential property in Jinan and overall, China, Hilton Jinan South Hotel & Residences offers 316 well-appointed guest rooms and 104 apartments complete with full kitchen and separate living and working areas, where you are also welcomed to enjoy stunning view through French windows. OPEN provides guests with wide selection of breakfast choices where you will OPEN your nice day. It is awesome to see that we managed to provide the foundation for memorable travel experiences to you. We already share you comments to all Team Members and we look forward to welcoming you back soon! Have a nice day!
by A verified traveler
OUTSTANDING IN EVERY WAY.
Posted 19 Aug 2018 on HotelsSimply put, it's a Hilton! Even when a young national tried to skip the queue in front of me a check- in, the front desk rep made him go to the back of the line. Exceptional breakfast, exercise facilities, and staff. Great price as well.
Comment from Hotel Management
23 Aug 2018 by Stella Hu, MarCom Mgr., Hotel Management
Dear Ryan,
Thanks very much for choosing us and sharing your staying experience with us. As the first Hilton full service residence hotel in China, we are committing ourselves to providing you a home away from home. Your sharing will encourage us for a better future. We look forward to serving you again in future. And wish you all the best!
by A verified traveler from Los Angeles
Posted 14 Jul 2018
Amazing experience, Extraordinary staff, outstanding service! Pleasant journey!
Comment from Hotel Management
7 Aug 2018 by MarCom Mgr., Hotel Management
Dear Guest, thanks for staying with us and wish you all the best! Look forward to seeing you again!
by A verified traveler
Posted 18 Jul 2024 on Hotels
방이 넓고 쾌적해서 아주 좋았고 편의시설도 좋았습니다.
Comment from Hotel Management
13 Aug 2024 by MIA, Hotel Management
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences. We are happy to know that we provided the foundation for memorable travel experiences to you with our service. Every room in the hotel is more than 43 square meters. Guests can enjoy beautiful views of the city in all guest rooms, suites and apartments that feature French windows. OPEN restaurant offers breakfast buffet of local cuisine and other international delights, together with spectacular view. I already share your positive comments with all Team Members.
by A verified traveler
Posted 22 Jul 2021 on Hotels
by A verified traveler
Posted 19 Dec 2019 on Hotels
Comment from Hotel Management
2 Jan 2020 by Ada, Hotel Management
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences and for sharing your experience. It is trilled to see that you enjoyed your stay here and our Team Members demonstrated their hospitality. We will keep working on setting the benchmark in the market, providing new product innovations and services to meet guests' evolving needs. Looking forward to welcoming you back. Have a nice day!
