Ratings based on 179 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Thanks to Alex, he was very accomodating and helpful to my needs! 😊
by A verified traveler
Posted 11 Oct 2024
Bad Smoking smell in room, even though I asked for a non smoking room
by A verified traveler
Posted 10 Aug 2024
This hotel has exceptional high level services. Best location, everything is nearby and walkable.they have best view to all the interest place. They have a silver sky restaurant at 49 floors, rotated restaurant to see all the view!
by A verified traveler
Nice hotel
Posted 3 Jun 2024 on HotelsThe hotel itself is clean and spacious. However, the room got so hot as the AC doesn’t go lower than 22C, so sleeping was difficult even with the fan they provided to help. Over all great location. The bar is no good but the top floor buffet restaurant was decent.
Comment from Hotel Management
6 Jun 2024 by Meria, Hotel Management
Dear guest, thank you very much for your feedback. We highly value your feedback and deeply apologize for air conditioning issues you may have encountered in your room. We have taken corresponding measures to repair and replace the equipment to ensure that similar problems do not occur again in the future. At the same time, we also greatly appreciate your affirmation of other aspects of our hotel. We will continue to work hard to provide better service and experience for every guest. If you have any other needs or suggestions, please feel free to contact our staff at any time, and we will be happy to serve you. Thank you again for your feedback. We look forward to your next visit.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 15 Aug 2023
Very convenient location. Hotel was old… facilities old. Room was. Wry smell for two beds. Very small beds too.
by A verified traveler
Posted 26 Apr 2023
Nice service including breakfast.
by A verified traveler
Posted 19 Sep 2022 on Hotels
by A verified traveler
Posted 9 Sep 2020 on Hotels
Comment from Hotel Management
12 Oct 2020 by Sherry, Hotel Management
尊敬的宾客：感谢您对酒店的好评，很荣幸与您邂逅在城市的中心区，我们将继续提高服务质量和产品质量，让你物超所值的体验到更加完美的体验。我们期待您的再次光临！
by A verified traveler
Posted 3 Aug 2020 on Hotels
Comment from Hotel Management
4 Aug 2020 by Sherry, Hotel Management
尊敬的Li先生/女士：您好，感谢您入住济南索菲特银座大饭店！您对大饭店的高度评价使我们更加富有动力，致力于将酒店打造成为济南市优质的五星级酒店，所有的索菲特大使都秉承着追求卓越的精神，通过我们对每一位客人的细心关怀，为其创造身处异乡的快乐和难忘的记忆。期待您的下次光临。
