Ratings based on 191 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Overall it was a nice stay, great service.
Comment from Hotel Management
25 Nov 2024 by Ardila Shobana, Hotel Management
Dear Guest,Thank you for visiting Infinity8 Bali and your review is very much appreciated. We always put ourselves in guest's needs and think about how to improve all the time to meet guest's expectations.If you have any others feedback please do not hesitate to contact us through email.We look forward to welcome you back in the near future under better circumstances!Thank you and have a good dayWarm regards,Astri PirawitnaMarketing Communication Executive
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
25 Nov 2024 by Ardila Shobana, Hotel Management
Dear Guest,Thank you for visiting Infinity8 Bali and your review is very much appreciated. We always put ourselves in guest's needs and think about how to improve all the time to meet guest's expectations.If you have any others feedback please do not hesitate to contact us through email.We look forward to welcome you back in the near future under better circumstances!Thank you and have a good dayWarm regards,Astri PirawitnaMarketing Communication Executive
by A verified traveler
Posted 22 Oct 2024
I recently stayed at this hotel and, while the staff were incredibly friendly and accommodating, there were several disappointing aspects of my experience. The restroom in my room had noticeable mold, which was concerning. Additionally, the daily room service was hit-or-miss, with minimal effort put into cleaning and restocking essentials. Even when replaced, the towels didn’t smell clean, which was quite off-putting.
The evening events were underwhelming, with almost no participation, and the atmosphere felt lackluster. On multiple occasions, I had to actively seek out the bartender on the rooftop, as they were often nowhere to be found, making it difficult to order drinks.
The staff’s friendliness was the saving grace of my stay, but unfortunately, the other issues overshadowed what could have been a more enjoyable experience.
Comment from Hotel Management
25 Oct 2024 by Hendi Wardana, Hotel Management
Dear Mr. Javier Lugo, First of all, allow me to say thank you for giving us a review during your stay at Infinity8 Bali. We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to serve you in the near future better. With best wishes, Marketing Communication Infinity8 Bali.
by A verified traveler
Posted 14 Oct 2024
Rooms very small and loud. Best part was the nice breakfast on the rooftop.
Comment from Hotel Management
25 Oct 2024 by Hendi Wardana, Hotel Management
Dear Ms. Chika, First of all, allow me to say thank you for giving us a review during your stay at Infinity8 Bali. We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to serve you in the near future better. With best wishes, Marketing Communication Infinity8 Bali.
by A verified traveler from montreal
Posted 30 Sep 2024
Not comfortable
Comment from Hotel Management
25 Oct 2024 by Hendi Wardana, Hotel Management
Dear Mr/s. Nour, First of all, allow me to say thank you for giving us a review during your stay at Infinity8 Bali. We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to serve you in the near future better. With best wishes, Marketing Communication Infinity8 Bali.
by A verified traveler from Rogers
Posted 30 Sep 2024
A
Comment from Hotel Management
25 Oct 2024 by Hendi Wardana, Hotel Management
Dear Mr. Brian Edwin, Thank you for your rating and thank you for being our guest and for sharing your positive experience of our hotel with other readers. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you back in the near future under better circumstances! Thank you & have a good day, Warm regards, Marketing Communication Infinity8 Bali.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
25 Oct 2024 by Hendi Wardana, Hotel Management
Dear Mr. Colin, Thank you for your rating and thank you for being our guest and for sharing your positive experience of our hotel with other readers. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you back in the near future under better circumstances! Thank you & have a good day, Warm regards, Marketing Communication Infinity8 Bali.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Ardila Shobana, Hotel Management
Dear Mr. Romario,Thank you very much for your review of your stay at our hotel. We value your feedback and appreciate your patience and understanding.Please accept our sincere apology for the inconvenience caused by our services.If you have any other feedback please do not hesitate to contact us through email.We very much look forward to welcoming you back in the near future.Thank you & have a good dayWarm regards,Ardila ShobanaMarketing Communication Executive
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Ardila Shobana, Hotel Management
Dear Guest,Thank you for taking the time to leave such a great review. I am pleased to know that you have had an amazing experience during your stay.We look forward to welcoming you back in the near future under better circumstances!Thank you & have a good day.Warm regards,Ardila ShobanaMarketing Communication Executive
by A verified traveler
Posted 13 Sep 2024
Had a great one night stay. Great if you’re landing late and need to start your vacay the next day!
Comment from Hotel Management
17 Sep 2024 by Ardila Shobana, Hotel Management
Dear Mr. Jordan,Thank you for your rating. Thank you for being our guest and for sharing your positive experience of our hotel with other readers.We very much look forward to welcoming you back in the near future.Have a good dayWarm regards,Ardila ShobanaMarketing Communication Executive
