Ratings based on 79 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
Large yellowish marking on the bedsheet which could have been a pee stain. Did not smell so maybe an old one. When I noticed it before going to bed and called the reception, all they could offer was to replace it the next morning. Had to sleep on the duvet. Uncomfortable stay and I hope it won’t happen again to others.
Comment from Hotel Management
13 Aug 2024 by Ai Ratna Dewi, Hotel Management
Hello We apologize for any inconvenience you may have experienced while staying with us. The stains are not pee stains or any stains This is a stain that occurs when the sheet has been washed repeatedly due to the use of detergent. However, we are still restoring our sheets and duvets even better. so that no other guest has to worry about this. Once again we apologize for any inconvenience. have a nice day
by A verified traveler
Posted 20 Dec 2023
The apartment is gorgeous. I stayed at both the main hotel and this apartment at the resort and have to say that I prefer this one. The staff is also amazing!
by A verified traveler
Posted 10 Oct 2023
Everything excellent!!!!
The whole complex and view amazing.
So many food options at restaurant
The rock bar was a great place to watch the sunset with cocktail
by A verified traveler
Next Level Apartment
Posted 5 Sep 2023 on HotelsRoom was imac, pool incredible, not cheap but hey when you wanna roll with the best it comes at a price
by A verified traveler
Posted 5 Aug 2023
Terrible communication with management. Started off with miscommunication between shuttle service and management - ended up waiting at airport over an hour, and driver had been there over 2 hours since he was not informed we came in on domestic flight. Difficult to get services needed throughout stay, but individual staff went above and beyond to accommodate us,while other times, never got a response or resolution. Expedia is to blame for much of the communication issue - it would have been easier to have direct contact with property management than go through the Expedia platform. Never had this issue with the other web services.
by A verified traveler
Posted 10 Jul 2023
The unit is large. Negative thing was that there is no swimming pool on site. You will need to take the buggy to another building which was very inconvenient. The managment also gave us only one key card (there were 3 of us) for this 3 bedroom unit. we asked for the additional one but only to be told there were only 2 cards and the service people need one to come in for cleaning and etc. My daughter was coming in and out at different times and it was very very inconvenient to be there to open the door for her.
Comment from Hotel Management
11 Jul 2023 by ayu, Hotel Management
Dear Julia , Thank you for spend your time to write a review about your stay with us , here clarification regarding your review about us :1. as per your reservation with us , you booked the unit without private pool but you can access our public swimming pool. 2. Buggy Shuttle , we provided buggy shuttle for our guest for go to Ayana Resort / Ayana Rimba / Ayana Residences so our guest no need to walk if want to go there. 3. About card to enter the unit , as per our standar we only provided 1 card key for the safety reason. once again thank you so much for the review and have a good day
by A verified traveler
Posted 23 Jun 2023
Good services nice property needed beter communication. My flight was delayed there was a small hiccup at registration but it was corrected.
Comment from Hotel Management
11 Jul 2023 by ayu, Hotel Management
Thank you about the review during your stay with us Mr Nicholas :)
by A verified traveler
Posted 9 Dec 2022
I loved the concierge service.
by A verified traveler
Posted 14 Mar 2020
by A verified traveler from Sydney Australia
Posted 13 Feb 2020
The bathroom drainage not very well, balcony has good views and staff are kindliness.
Comment from Hotel Management
13 Feb 2020 by management, Hotel Management
Dear Tango ,
Thank you for spend your valued time to write a review during your stay with us
and about the drainage we already follow up to our team
But thank you so much for choosing us as your place for your trip in bali
Hope we can welcome back you again :)
Have a lovely day
