Ratings based on 142 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel, amazing beach.

Posted 9 Mar 2020 on Hotels
Friendly staff, nice food, clean room. Beach is amazing. Really good to have snorkelling off the beach and a dive club on site. ots of activities on offer when the red flags are out on the beach (and you can’t snorkel).
Comment from Hotel Management
9 Mar 2020 by Kiki, Hotel Management
Dear Emma, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
5 out of 5
by A verified traveler

Posted 27 Dec 2019
The suite was roomy and well sound-proofed, and the beds were really comfortable. No annoying music on the beach and no kids, so you can really relax. If you stay less than 7 days you can't book the à la carte restaurants and you'll have to eat at the buffet, which is actually better than we expected. Attentive medical staff is available 24/7. Transport to/from airport will cost you around 60-70 CUC each way.
Comment from Hotel Management
28 Dec 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
4 out of 5
by A verified traveler

Posted 18 Dec 2019 on Travelocity
Comment from Hotel Management
19 Dec 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your feedback about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
3 out of 5
by A verified traveler

A couple of small things

Posted 18 Dec 2019 on Hotels
Your over all properties were beautiful. Nothing to improve on. Your staff are awesome too. Two things happened that were disappointing. I went to see a Dr there. He was fantastic and got m issues looked after.I needed some extra pesos to pay him. He could not charge his fee to my room. So I went to the front desk to purchase some pesos but they said they couldn't sell me pesos (very strange) She arranged for a taxi into to town so I could go to a banking machine. It cost 30 pesos return. If you have a resort in the middle of no where you should be able to provide currency exchange. On my exit your front desk arranged a taxi for me. As we started our journey I said to the taxi "why are we going west when Varadero is to the east. He showed me his dispatch and the front desk had told him to take me to Havana airport. He was awesome and said no problem we will get you there as quick as we can. Great driver. Had I not been paying attention this mistake would have cost me over a $1000 Canadian. Flying out of Havana to Toronto is about 4 times more expensive. I would have lost my paid for flight out of Varadero and had to buy a flight out of Havana. Two small things but room for improvement Thanks for the memories Gle
Comment from Hotel Management
19 Dec 2019 by Kiki, Hotel Management
Dear guest, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfil your expectations. Get cash from your feecredit card is not possible at the resort but I can understand why the Dr. didn´t charge your fee to your room. About the transfer to the airport is something you arrange with your travel agency. We are very sorry for the inconveniences you may had during your stay with us. We work every day in order to improve our service and your suggestions are always welcome, thank you for your valuable time and feedback, we sincerely hope to have the opportunity to prove ourselves in the future. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
4 out of 5
by A verified traveler

Posted 3 Oct 2019
Comment from Hotel Management
9 Oct 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
5 out of 5
by A verified traveler

Posted 29 Sep 2019
We really enjoyed the service in general, however, the service at check-in could be improved. We have never stayed in Memories before, an explanation of the available service and facilitairs would have been nice. Check-out time was not mentioned and no luggage service to room was offered. Also, it is not easy to get bottles of water. We got 1 per day, for 2 persons. When asking for a refill/new bottle, this was not possible. We hardly drink softdrinks or alcohol, mostly water. This should be made available more easily. Finally the fan speed of the airconditioning could be regulated in the livingroom, but not in the bedroom. It was pretty noisy, being able to adjust the fan speed would have been nice. Overall we really enjoyed our stay; room was very clean, good food and excellent service.
Comment from Hotel Management
1 Oct 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
5 out of 5
by A verified traveler

Posted 29 Sep 2019
Comment from Hotel Management
1 Oct 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
5 out of 5
by A verified traveler

Posted 16 Sep 2019 on Hotels
Comment from Hotel Management
17 Sep 2019 by Kiki, Hotel Management
Dear Gretter, It is pleasant to receive such nice comments of your stay with us. We are glad to hear that you had an amazing and pleasant stay at our hotel. Our main goal is to satisfy our guests and it is very gratifying for us to know that we exceeded your expectations. Thank you for taking the time to share your feedback with us. We are looking forward to see you soon, our staff will be delighted to welcome you back. Best Regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
5 out of 5
by A verified traveler

Posted 5 Sep 2019 on Hotels
Buffet needs review on choices need chips roasted potato or mash to go with meats .to much rice great people
Comment from Hotel Management
5 Sep 2019 by Kiki, Hotel Management
Dear Martin, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
4 out of 5
by A verified traveler

Posted 4 Sep 2019 on Hotels
Comment from Hotel Management
5 Sep 2019 by Kiki, Hotel Management
Dear guest, On behalf of the management and the staff from Memories Jibacoa we would like to thank you for your positive comments and suggestions about your stay in our hotel. We hope that Memories Jibacoa will be your hotel in your next time visiting Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back. Best regards, Luis E. Sánchez Kiki Guest Relations & Community Manager
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