Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Unique hotel with swimming lap-pool and large hot-tub/spa on the roof. Our room was modern, clean and comfortable. Hotel is near lots of restaurants and local stores. Underground parking was convenient and breakfast options were great…lots of East and West cuisine choices. Staff are super friendly and ready to help…especially Rose at the front desk.
Comment from Hotel Management
17 Nov 2024 by Wellspring by Silks, Hotel Management
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks during your recent trip and giving your great compliments, which we have shared immediately. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Cheers,Ark LuFront Office Manager,Wellspring by Silks
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Wellspring by Silks, Hotel Management
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks during your recent trip and giving your great compliments, which we have shared immediately. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Cheers,Ark LuFront Office Manager,Wellspring by Silks
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Wellspring by Silks, Hotel Management
親愛的貴賓，您好 !感謝您選擇入住礁溪晶泉丰旅並撥冗評分，您的回饋與肯定正是我們不斷提升服務品質的最大動力，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝 順心安康礁溪晶泉丰旅 客務經理 呂宗岳 Ark Lu 敬上
by A verified traveler
Posted 11 Jul 2024 on Hotels
Enjoy our stay. Excellent facility and services.
Comment from Hotel Management
11 Jul 2024 by Wellspring by Silks, Hotel Management
"Dear valued guest,Thank you for choosing to stay at Wellspring by Silks during your recent trip and giving your great compliments, which we have shared immediately. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Cheers,Ark LuFront Office Manager,Wellspring by Silks"
by A verified traveler
Nice Japanese Style Hot Spring Hotel
Posted 5 Jun 2024 on HotelsThe hotel is about 10 minute walk from the Jiaoxi train station. We just rolled our suitcases over right after getting off the train. Interior of the hotel is well maintained. Modern, clean and with great taste. Complimentary snacks (very yummy), coffee and wine (during happy hour) are offered in the lobby daily. The rooftop infinity pool and hot spring pool are a nice touch. But for hot spring, I think the one in the sister hotel Just Sleep right next door is better. It is a nude, single sex one in the basement. The washing stations reminded us of the hot spring baths in Japan. The room is well designed with your own personal hot spring bath on the balcony. The only shortcoming is that the room is on the small side (very Japanese in this sense too...LOL). I love the complimentary flip flops though. You are free to take them. Breakfast at this hotel is top notch. A good mix of western and Taiwanese local delicacies. Fruits and pastries are of very high quality too. Prompt tidying up service during your buffet meal. The local public hot spring parks and one big busy street are all close by. I would definitely recommend this hotel.
Comment from Hotel Management
25 Jun 2024 by Wellspring by Silks Jiaoxi , Hotel Management
Dear Steven,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy LinAsst. Operation of Director
by A verified traveler
Posted 20 Apr 2024
outstanding services by all staff members!
Comment from Hotel Management
25 Jun 2024 by Wellspring by Silks Jiaoxi , Hotel Management
Dear Juei-Teng ,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy LinAsst. Operation of Director
by A verified traveler
Posted 19 Mar 2024
Great location to the public hot springs and the main street. Loved the tub on the balcony. Had the family suite and it was spacious in size. Loved all the mini snacks and happy hour that they provided. Breakfast was more like brunch as it had a lot of different food options.
Comment from Hotel Management
25 Jun 2024 by Wellspring by Silks Jiaoxi , Hotel Management
Dear Nanelle ,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy LinAsst. Operation of Director
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by 礁溪 晶泉丰旅, Hotel Management
親愛的 Heather 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；很榮幸整體住宿品質以及服務團隊的親切接待，能深受您的喜愛，再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝 順心安康營運副協理 Cindy Lin 林筱涵 敬上
by A verified traveler
Posted 1 Feb 2024
Breakfast is good
Comment from Hotel Management
25 Jun 2024 by Wellspring by Silks Jiaoxi , Hotel Management
Dear CJ,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy LinAsst. Operation of Director
by A verified traveler from Temple City
Posted 23 Jan 2024
Comment from Hotel Management
25 Jun 2024 by Wellspring by Silks Jiaoxi , Hotel Management
Dear Priscilla,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy LinAsst. Operation of Director
