Ratings based on 499 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Err.. no cotton wood!
by A verified traveler
Posted 20 Oct 2024
It has a very nice bath! I like it.
Comment from Hotel Management
26 Nov 2024 by 品文旅礁溪 總經理 林嘉偉 敬上, Hotel Management
Thank you for sharing your staying experience. We are glad to hear that you had a wonderful stay with us. We wish to see you again in the nearest future.
by A verified traveler
Posted 4 Oct 2024
no early check in
Comment from Hotel Management
26 Nov 2024 by Hotel Pin Jiaoxi, Hotel Management
Thank you for sharing your feedback! We look forward to welcoming you back again in the future. Best regards!
by A verified traveler from Brooklyn
Posted 23 Sep 2024
Great hot spring facility, temperature is just like bath tub warm. Not too hot which is good. Great slides for kid. But need to either bring your own swim hat or buy from them (about $5 USD for adult, $3.5 for kids swim hat). It has free spin dry machine for wet clothes. Great changing and shower room at the spa area. We love they have great game room for all ages for free. They have a study room which has computer to use as well. The great thing about this hotel is they have free afternoon tea (2-4 pm) and free noodles (6-10 pm). It was a surprise for us. They also gave me a NT 300 to use buy food in the bakery section which is good enough for some bread or a piece of cake. The room has a hot spring tub as well. The room is stylish as well. We love it!
by A verified traveler
Posted 3 Sep 2024 on Hotels
We enjoyed our stay thoroughly. The location is accessible. About 7-8 mins walk to Jiaoxi bus station, 10 mins walk to the Jiaoxi railway station, plenty of food options nearby. The hot spring park is just around the corner. Couldn’t have asked for a better choice than this!
There are many hotel facilities and activities for guests to enjoy throughout their stay. The children absolutely LOVE the games room as well as the playground area at the pool. The whole family enjoyed the afternoon tea time douhua snacks offering at the hotel.
We will definitely want to come back to stay at this simple yet clean hotel when we revisit Yilan in future.
by A verified traveler from san mateo
Posted 27 Jul 2024
Comment from Hotel Management
29 Aug 2024 by 品文旅礁溪 總經理 林嘉偉 敬上, Hotel Management
謝謝您分享入住好評，期待未來有機會能再次為您服務。
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
29 Aug 2024 by 品文旅礁溪 總經理 林嘉偉 敬上, Hotel Management
謝謝您分享入住好評，期待未來有機會能再次為您服務。
by A verified traveler
Nice and clean.
Posted 27 Jun 2024 on HotelsThe hotel was maintained petty clean and good condition, it's just opened 5 years.
Staff are all friendly and helpful. Services were professional.
I definitely will come back again.
by A verified traveler
Posted 20 Jun 2024
I love spa but too small for room. Surrounding area no selling breakfast except family mart. less choice. and expensive breakfast buffet..
Comment from Hotel Management
26 Jun 2024 by Hotel Pin Jiaoxi, Hotel Management
Thank you for your feedback. We appreciate your suggestions and will work on improving our breakfast options and room amenities. We hope to welcome you back soon for a better experience.
by A verified traveler
Posted 5 Jun 2024 on Hotels
The hotels were reasonable nice and spacious. However the room air conditioning systems were rather out of control where it gets rather cold or warm on its own. As such sleep on some nights were not good.
Comment from Hotel Management
26 Jun 2024 by Hotel Pin Jiaoxi, Hotel Management
Thank you for your feedback. We apologize for the inconvenience with the air conditioning. We will address this issue promptly. We hope to provide you with a better experience on your next visit.
