Ratings based on 457 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Aug 2022
Nice hotel, good service and love the room with bricks. Area is convenient, easy to get around
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Jul 2022 on Hotels
4 out of 5
by A verified traveler

Overall fair-good. As first stay here.

Posted 14 Oct 2021 on Hotels
Pretty nice in room Onsen experience. Some nice local dishes with breakfast. (An annoy sound during night hours, from above the floor? Though we did fall asleep after a relaxing good bath!) Nice location and surroundings, convenient too.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Aug 2020 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jul 2020 on Hotels
2 out of 5
by A verified traveler from Taipei

Posted 21 Feb 2020
We arrived at breakfast at 10:00am... which was exactly when they stopped serving breakfast. We were told we would not be served... although there were 20 people sitting, eating at tables and food still out. We were eventually told we could take a plate to go. We walked out with our plates while everyone was still sitting, eating, and others were arriving to join them and eat. We were treated like homeless people.
Comment from Hotel Management
25 Feb 2020 by RV, Hotel Management
Thank you for sharing your accommodation experience with us. We have forwarded your suggestion to related department to review and improve. We look forward to serving you again in the near future. Thanks.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jan 2020 on Hotels
5 out of 5
by A verified traveler from Singapore

Posted 22 Nov 2019
Kids friendly with kids play area and kids activities. Excellent service staff and we had a great stay. Only disappointment is that the water for the bathtub doesn’t seem to be hot spring water.
5 out of 5
by A verified traveler

Posted 21 Oct 2019 on Hotels
Too busy breakfast buffet
5 out of 5
by A verified traveler

Posted 10 Jun 2019 on Hotels
It was a great experience. Totally I stayed for 2 nights (booked separately) and the service was great especially the 2nd day's breakfast, they even prepared an additional special meal for us. What a surprised!!!! Swimming pool was nice and clean and my kid love it. I will definitely come back again
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