Ratings based on 18 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.
by A verified traveler
Posted 30 Sep 2021 on Hotels
by A verified traveler
Posted 25 Jul 2019
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Comment from Hotel Management
17 Apr 2020 by Hotel Manager, Hotel Management
Dear Guest,
Warmest greetings from Crowne Plaza Hangzhou HEDA - I hope this message finds you well.
We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable.
We hope to have the pleasure of welcoming you back to Crowne Plaza Hangzhou HEDA in the future where we are sure you will have a comfortable stay. Thank you!
Warmest
by A verified traveler
Posted 13 May 2019
Good service, good room, good bathroom, good food.
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear StephaneThank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at (86) 571 2807 2888 or manager@cphzheda.com.Sincerely,Hotel Manager(86) 571 2807 2888manager@cphzheda.com
by A verified traveler
Posted 12 Jan 2024 on Hotels
by A verified traveler
Posted 11 Jan 2024 on Hotels
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
21 Sep 2023 by 酒店经理, Hotel Management
您好，十分感谢您对杭州钱塘皇冠假日酒店的点评，很荣幸给您留下了美好的住宿体验，酒店会继续保持高质量的服务及水准，期待您的再次光临。
by A verified traveler
Posted 6 Jun 2023 on Hotels
