Ratings based on 385 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Dirty, smelled like mold, ceiling falling in. We didn't stay.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Krista, We're sorry to hear about your experience and appreciate you bringing this to our attention. We encourage all guests to reach out to our management team directly to address any concerns during their stay. Your feedback helps us improve our services for future guests.
by A verified traveler
Posted 11 Nov 2024
Tv never works, certain rooms are smelly and the towels are paper thin and stained terribly
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Ariel, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the TV and room cleanliness concerns with our team. We appreciate you bringing this to our attention so we can improve our services for future guests.
by A verified traveler
Posted 29 Oct 2024
Nothing.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello scott, We apologize that your stay did not meet your expectations. Your feedback is valuable for us to improve our services in the future. If you have any further comments or concerns, please feel free to contact our management team directly. Thank you for sharing your experience with us.
by A verified traveler
Posted 26 Oct 2024
Hot water didn’t work. One door on the side didn’t have access and carpet in room need to be changed but decent place for a night or two
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Ariel,We apologize for the inconvenience you experienced during your stay and thank you for your feedback. We will address these issues internally to ensure a better experience for future guests.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Ashton,We are thrilled to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon.
by A verified traveler
Posted 17 Oct 2024
Friendly staff
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Vira,We are pleased to hear you found our staff friendly during your stay. We strive to provide exceptional service to all our guests and appreciate your feedback. Your kind words will be shared with our team to continue delivering excellent hospitality. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 Oct 2024
My sister and I had to evacuate our residence due to Hurricane Milton. We managed to get a room with this hotel after finding everything else was booked solid. The owner and staff were welcoming and treated us like Queens. I would highly recommend this hotel if you are in the area.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Vicki,We're delighted to hear that you found refuge with us during a challenging time. Our team is committed to providing top-notch service to all our guests. Your recommendation means a lot to us, and we hope to welcome you back under better circumstances.
by A verified traveler
Posted 12 Oct 2024
The most terrible experience my husband and I have ever had. The hygiene of the hotel in general is more than horrible. We had three nights reserved due to the hurricane, but we couldn't stand to stay there for the third night. The room smelled so bad that it made us vomit.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello SANDRA, We are sorry to hear about your experience with us. We appreciate you bringing this matter to our attention and we will address it with the team to ensure that our guests enjoy a comfortable stay with us in the future. Thank you for your feedback.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello KATARZYNA,We're sorry to hear you didn't fully enjoy your stay. If you have any specific feedback to share, please reach out to us so we can address any concerns accordingly. We hope to have the opportunity to better serve you in the future.
by A verified traveler from Eustis
Posted 10 Oct 2024
Staff was great. Unfortunately they were trying to recover from one storm and everyone flooded them for a second storm. Room was livable.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Brian,We're pleased to hear you found our staff great. We appreciate your understanding during the challenging weather conditions and high demand. Your feedback helps us improve our services for future guests.
