Ratings based on 97 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great place to stay with family
Posted 9 Aug 2020 on HotelsThe apartment was scrupulously clean. We've stayed here three times over the last couple years and they have always been really clean. The deco is modem and still in excellent order. Parking is great..right on the front door and it's only a short walk into the city..a fantastic place to stay when visiting the city
by A verified traveler
Posted 22 Oct 2019 on Hotels
by A verified traveler
Posted 17 Sep 2019 on Hotels
by A verified traveler from Dunedin NZ
Posted 29 Jul 2019
Good location in leafy suburb of Jesmond. 10-15 minute walk to several excellent restaurants, 15-20 minute walk to central city, Metro Station nearby. Parking on-site.
Check in was stressful - all done by phone and codes. Very little information on Newcastle in room regarding where to find restaurants, shops, transport options, etc. Receptionist/security available only 8pm-8am so no-one to ask. No instructions for washing machine/dryer.
by A verified traveler
No longer a great place to stay :(
Posted 4 Jun 2019 on HotelsWe have stayed here many times before and have been very happy on each occasion - hence returning - but after our recent stay, we will not be visiting again. The ownership of the apartments had changed a few weeks prior to our stay and so on arrival we found that there was no-one to welcome us and check us in, no 24 hour reception, no complimentary breakfast service (as there always had been), no sky TV (as there always had been), no free parking (as there always had been) and no servicing of the apartment, so our tea, coffee, toiletries, loo roll etc were not replenished. We could however, have a breakfast hamper for £19 and have the room serviced for £25! Worst of all we weren't advised of any of this in advance to be able to change our booking, so all the free services we expected, we didn't receive. The owners claim that you have all the convenience and service of a hotel but this simply isn't true - there is actually no service at all! I complained to Hotels.com and they fobbed me off saying I should contact Dream Apartments direct, but on doing this, I have been ignored and they have even had the grace to reply to me about our experience.
Do beware when reading Tripadvisor or hotels.com reviews that anything posted before May 2019 is not an accurate reflection of the service you will now receive and the experience you will have when staying here.
We are really sorry about this change of service as we have always loved staying here, but won't do so again.
by A verified traveler
Posted 24 May 2019
Well appointed apartment. Everything provided for a comfortable stay. Kitchen v well equipped . Very friendly & helpful reception staff.
Unfortunately there was a continuous loud drone from the hot water tank sited in cupboard adjacent to the bedroom which did affect sleep.
by A verified traveler
Posted 11 May 2019
Tv didn't work, marks on the walls, basement flat so no previsy through the windows
by A verified traveler
Posted 22 Apr 2019 on Hotels
by A verified traveler
Amazing apartment
Posted 13 Apr 2019 on HotelsAmazing apartment hotel with lots of space, and lovely little touches which made us feel at home.
We also left something at the hotel which was very kindly sent back to us, thank-you.
We will definitely be staying again!
Comment from Hotel Management
16 Apr 2019 by Reception , Hotel Management
Thank you for your kind review , we are delighted you enjoyed your stay with us and that your left property reached you . Kind Regards Ruth Nee Reception manager
by A verified traveler
Posted 8 Mar 2019 on Hotels
Great value for money, taxi ride close to everything. Clean and spacious room.
Even put some milk and water in your fridge for you. Sky sports also on tv was a big plus while waiting to go out.
Comment from Hotel Management
11 Mar 2019 by Reception, Hotel Management
Thank you for your kind review , we are delighted you enjoyed your stay with us and hope to see you again . Kind Regards Ruth Nee Reception Manager
