Ratings based on 2 Verified Reviews
1.0 Room cleanliness
3.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2023
The property has an apartment and the individuals rent it as if it is part of the hotel. It doesn't have the same service as the hotel rooms. The listing is wrong and I will have to pay extra to get a clean room operated by the hotel. I don't recommend renting the apartment onwed by an individuals.
Comment from Hotel Management
28 Feb 2023 by etx-elirouimi, Hotel Management
Hi Kidanekal,Thank you for leaving us a review and we apologize if the unit is not what you had expected. But we have provided the exact description of this unit in this listing including the fact that the unit is a Private Suite. Cleaning of this unit is also done by the hotel and the cleaning fee you paid along with your reservation is an exit cleaning, it does not include daily housekeeping of the unit during your stay. You may avail of the housekeeping for a separate fee which is payable at the front desk.
by A verified traveler
Hotel needs to get their act together
Posted 29 Jan 2023 on HotelsThe hotel had ignored the owners/property manager's instructions to clean before our arrival and when we arrived, we were greeted with a filthy apartment with moldy food and wet, smelly towels. It was a total disaster from the previous tenants. Our two young grandchildren were tired and had nowhere to calm down. It was a fight until the hotel cleaned the place.
Comment from Hotel Management
31 Jan 2023 by etx-eli, Hotel Management
Hi Even,We sincerely apologize for the disappointment and frustration. There are no words to express how deeply sorry we are for this experience. We will use this as fuel to improve our check-in procedure and service to our guests. We are still grateful that you left us a review, and we are still hoping you could give us a chance on your next visit.
