Ratings based on 64 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024
We’ve moved to the hotel. Everything is incorrect on the description. The sound on the tv doesn’t work. It’s not 2 bedroom bed, but 1.5 bedroom bed. The reception is not 24/7 and the representative are never there. The a/c doesn’t work inside the capsules. The capsules are not soundproof and we cannot sleep here because of the people walking around and people are talking. Everything is very much hearable. We cannot lock our doors and there is not place for our baggage to leave. Representatives walking around knocking and opening doors for some reason. Everyday in the shower area overflowing in the main corridor and it smells like pee and poop. So if you want to use the restroom you have to walk through someone’s pee. People who live there coughing around like they are going to die from tuberculosis. I moved out on the 3rd day out of 9 days they promised to give me the refund if someone moves in to my capsule. Someone did move in but there was no refund following.
by A verified traveler
Posted 10 Jun 2024
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by A verified traveler
Posted 29 Sep 2023
My name is Ronald, i am please to write this review for Capsule X. service was awesome. I recommend this hostel 💯 everything is within 2 to 5 minutes walk.
Comment from Hotel Management
5 Nov 2023 by owner, Hotel Management
thank you very much
by A verified traveler
Posted 11 Aug 2023
Comment from Hotel Management
17 Aug 2023 by owner, Hotel Management
thank you very much
by A verified traveler
Ok but could be a lot better.
Posted 20 Jun 2023 on HotelsThis hostel is ok but good be a lot better. The location is good for the transport system and visiting the old town. Nice alley way /court yard. The capsule's give you a bit of privacy and have aircon with built in lights and USB charging. Pellows are very soft. Not the cleanest of bedding.The lighting in the dorm where the capsule are is very dim Very annoying to try and sort your stuf out. The kitchen is not a kitchen, you won't be able to cook. A kettle, fridge and microwave with a sink. The showers are very hot with good pressure. Its ok to stay here for a night or 2 but wouldn't recommend a long stay.
Comment from Hotel Management
30 Jul 2023 by owner, Hotel Management
thanks
by A verified traveler
Posted 14 Jun 2023 on Hotels
I Like this place!
Comment from Hotel Management
30 Jul 2023 by owner, Hotel Management
thanks
by A verified traveler
Posted 30 May 2023
It is not a property that seals the outdoors out. I got bitten by several mosquitos and the wifi was on and off the whole tome I was there. The capsules are a cool concept, but here they are poor executed. It gets super hot and is just a bad experience all around. The staff are lovely, but I would advise against staying here
by A verified traveler
Lots to improve
Posted 14 May 2023 on HotelsBed is very uncomfortable, basically a very thin fouton on a hard surface.. and there is virtually no space in the room not even to keep a toiletries' bag
No noise insulation whatsoever you could hear everything and everyone.
Only one small lockers given per capsule (not enough lockers for all either) so most of our items had to be left outside in the hallway resulting in that area being filled with people's suitcases and belonging. Messy and unsafe.
Also the hallway is kept dark for sleeping throughout the day so you can't ever see what you are doing and have to carry your phone's flashlight to even grab your toothbrush.
Reception not manned - the guys are helpful but barely there, we had to wait over an hour when checking in to ask questions and get a locker key, we gave a deposit for the key but nobody was there at check out time to give that money back to us.
Toilets and showers nice and cleaned.
by A verified traveler
Posted 12 May 2023 on Travelocity
by A verified traveler
Super cool
Posted 29 Mar 2023 on HotelsSuper cool capsule, which is a comfortable sleep. Clean toilets and a shower, which work. I am satisfied with my experience and would recommend if you're looking for an affordable place to stay in Jerusalem.
