Ratings based on 891 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Seidou Ngapout, Hotel Management
Thank you for taking the time to share your feedback! We're so glad to hear that you had a wonderful stay with us. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next experience even better, please don’t hesitate to let us know.
by A verified traveler
Posted 8 Nov 2024
Great customer service.
Comment from Hotel Management
10 Nov 2024 by Seidou Ngapout, Hotel Management
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our customer service. Our team strives to make every guest feel welcomed and well taken care of, so your kind words truly mean a lot to us.We look forward to welcoming you back soon and providing you with another exceptional stay!
by A verified traveler from San Mateo
Posted 8 Oct 2024
I was here for business and the lounge was extremely helpful for me.
Comment from Hotel Management
8 Oct 2024 by Seidou Ngapout, Hotel Management
Thank you for your review! We're glad to hear you had a nice stay and that the lounge met your needs for your business trip. If you have any suggestions or need assistance during your next visit, feel free to reach out. We look forward to welcoming you back!
by A verified traveler
Posted 6 Oct 2024
Stayed here twice now, great location for what I need, view of city, nice condition
Comment from Hotel Management
7 Oct 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our location and views to your liking. We look forward to welcoming you back for a third visit soon!
by A verified traveler
Posted 30 Sep 2024
Very clean and friendly staff
Comment from Hotel Management
1 Oct 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you found our hotel clean and our staff friendly. Your feedback means a lot to us, and we hope to welcome you back soon for another great stay!
by A verified traveler
Posted 27 Sep 2024
I would rather sleep in a car than ever stay here again.
The nicest thing about this property is the reception area bar. Thats it. The hallways are old and musty. The rooms were absolutely filthy, the floors were sticky, there was mold along the sink, etc. I didn't expect a 5-star spa luxury experience, but I was so grossed out I checked out early and didn't care about getting a refund.
Comment from Hotel Management
27 Sep 2024 by Seidou Ngapout, Hotel Management
Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay did not meet your expectations, especially regarding the cleanliness and condition of the rooms. This is not the standard we strive for, and I apologize for any discomfort you experienced.I appreciate your kind words about our reception area bar, but I understand that it doesn’t make up for the issues you encountered. Your feedback is invaluable, and I will ensure it is addressed with our housekeeping and maintenance teams to improve our standards.I hope you’ll consider giving us another chance in the future to provide a much better experience. Thank you again for your feedback.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It’s our goal to provide a memorable experience for all our guests, and your feedback is a wonderful affirmation that we’re on the right track. We look forward to welcoming you back in the future!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had a nice stay with us. Your comfort and satisfaction are our top priorities, and it’s always wonderful to know that we hit the mark. We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Seidou Ngapout, Hotel Management
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you had a nice stay with us. Our team works hard to ensure all our guests have a comfortable and enjoyable experience, and it’s wonderful to know that we succeeded in making your visit pleasant. We look forward to welcoming you back!
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Seidou Ngapout, Hotel Management
Thank you for sharing your feedback! I’m glad to hear you had a nice stay with us. We look forward to welcoming you back soon!
