Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
by A verified traveler
Posted 13 Jan 2025
by A verified traveler
Posted 11 Jan 2025
Some staff were very helpful and some were not at all. It depended on who you got at the time as to how helpful and nice the staff were.
Comment from Hotel Management
12 Jan 2025 by General Manager, Hotel Management
Dear Lesieli,Thank you for being our guest recently. Based on your perfect rating, it seems you enjoyed your overall experience! However, we apologize for falling short of providing memorable hospitality all around. Your remarks will be shared with our internal team to ensure our high standards are being met. We hope to welcome you back soon for a seamless experience!Sincerely,Austin Pruett,General Manager
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
The beautiful view of the Hudson River and lighted city was paradise.
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Roosevelt,Thank you for staying with us and highlighting the incredible views from your property! We appreciate your kind words and look forward to welcoming you again soon to DoubleTree by Hilton Hotel & Suites Jersey City. Sincerely,Austin Pruett,General Manage
by A verified traveler
Posted 1 Jan 2025
Fast service
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Alina,Thank you for your perfect rating of your recent stay! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon!Sincerely,Austin Pruett,General Manager
by A verified traveler
Posted 28 Dec 2024
it’s ok
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Srinivas,Thank you for sharing your review with us. While it was a pleasure having you here, we strive to ensure our guests have an exceptional visit. At your earliest convenience, please consider reaching out to us so we may learn how we can ensure your next stay is one to remember. It was a pleasure having you here, and we hope to hear from you soon.Sincerely,Austin Pruett,General Manager
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 24 Dec 2024
Great food , great staff ,
Comment from Hotel Management
27 Dec 2024 by General Manager, Hotel Management
Dear Aaron,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear that our food and service could contribute to a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Sincerely,Austin Pruett,General Manager
