Ratings based on 1,799 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
The staff and property and amenities I have no complaints.
There were some things that bothered me. There was dark black long hair on a couple of places in the bathroom, I am blond and my husband short blond, so it wasn’t ours. The cleaning was never done on our first day, so I had to bring all my towels down at 9pm after a long day and get fresh towels. I had the sign on the door to have room serviced, so that was a big inconvenience. The next day they did clean my room but really, 2 towels…I kept asking for 3. I’m a girl and need one for my hair, so back down I had to go and get towels. The sink in our room was constantly filling up and not draining, which was annoying, when you brush your teeth, and wash your face, no one likes the splash of dirty water. Other than that, room was spacious, bed comfortable, but NO LIFHTING! The room was so dark, the lamps were a frosted orange yellow glass, we had to use our cell flashlights to see plugs, read, etc. the bus across the street super convenient for getting to NYC. Would definitely stay there again….as I’m sure all the little things were probably just my bad luck.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Close to NYC and American Dream. Staff was helpful and room was clean.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ash, Hotel Management
Hey Noelle! Thank you so much for your wonderful review! We’re so glad to hear that you enjoyed your experience. We always strive to deliver the best to our customers, and it’s fantastic to know we succeeded. We look forward to welcoming you again soon—please don’t hesitate to reach out if there’s anything else we can do for you. Thanks again for your support!
by A verified traveler
Posted 18 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Ash, Hotel Management
Hello Jashanpreet! Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience with us and hope to welcome you back to the property.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ash, Hotel Management
Hey Michelle! Thank you so much for your amazing review! We're thrilled that you had a great experience with us. Your feedback means the world, and we’re grateful for your support. We look forward to serving you again soon!
