Ratings based on 32 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by Frances
Posted 12 Jun 2017 on Hotels
A nice hotel with helpful staff. The roof terrace has a lovely view of the cathedral.
Recommended
for Couplesby A verified traveler
Fantastic location
Posted 4 Jul 2015
Pros: Location, location, location
Cons: Rooms are tired but fine for a couple of nights. No shampoo or shower gel which is a minus
Location: Near sights, restaurants and shops. Drink sherry!
Very pleasant stay right in the heart of Jerez. Hotel is old fashioned and rooms need an up grade but very helpful friendly staff and a wonderful roof terrace overlooking the cathedral. You could not find an hotel better placed to see Jerez and enjoy the tapas
Recommended
for Everyoneby A verified traveler from London
Lovely hotel in the centre of the old town.
Posted 6 May 2015
Pros: good location and freindly staff. Almost botique hotel.
Cons: Complete the decorating.
Location: Centre of old town. Right next to arab baths.
Lovely hotel in the centre of the old town. The hotel is currently being redecorated so a slight smell of piant etc remains. Breakfast a little basic, but filling and reasonable price. Freindly staff and right next to the arab baths which are a real treat.
Recommended
for Everyoneby A verified traveler
Interesting old house, nicely retrofitted.
Posted 16 Apr 2015This turned out to be an excellent location during part of Holy Week because my room and the rooftop terrace overlooked the cathedral where the processions go. Very friendly and helpful staff.
by A verified traveler
Great location
Posted 1 Jan 2015 on HotelsGreat location. It is always difficult find public parking, but they do have parking spot reserved on site (on the street front of hotel). We ended up finding public parking garage close by. Hotel is also next to the police station. We felt safe.
by Tony from South Pennines
Not worth the 4-star rating
Posted 18 Feb 2014
Pros: Nice building although the bathroom had been poorly fitted
Cons: Employ sufficient staff! Better shower curtain arrangement. Wi-fi and TV that actually work as advertised.
Location: The Alcazar, much smaller than the Real Alcazar in Seville, is well presented - costs 1.80 euros for pensioners.
This is potentially a very good hotel, in a splendid building more or less under the shadow of the cathedral. When I arrived shortly after 1 pm, my room was not ready ("check-in from 12 noon") and the floor was still wet some two hours later. The advertised wi-fi throughout the hotel only worked properly in the reception area: the reception staff were obviously used to apologising for this problem. The TV did not work, allegedly because of a recent storm: later on I could get one channel without sound. The second day, my room had not been serviced by 14:30 (I like to siesta when the shops are closed when not doing anything important) and was finally cleaned around 17:30 - the following day was even worse with the room not having being serviced by 18:30. The reason for this became apparent quite early: the reception staff also cleaned the rooms and probably did other duties. A number of customers arrived only to find the they had to summon the receptionist who was busy elsewhere. Management should realise that if one person is doing two or more jobs, the standard of service will fall away and customers will vote with their feet. For a four-star hotel, the level of service - e.g. no porterage - was far below what I would have expected (indeed at my next two-star hotel the service was much better!). Jerez is a fine small city, well worth spending a few days, but there are much better hotels - I will not be using the Bellas Artes again.
Recommended
for Everyoneby A verified traveler
Great weekend away
Posted 25 Feb 2013Great location. Close to cathedral and bodegas, about 5 mins walking to main pedestrianised centre. Very helpful staff. thoroughly enjoyable.
by A verified traveler
Central location - Jerez
Posted 24 Oct 2012 on Hotelsgood comfortable hotel across from cathedral. room was good with view. the toilet was a bit squashed in a corner but otherwise room good with huge tv. roof terrace seemed a bit neglected with dead plants but would have been a nice place to sit.
Recommended
for Everyoneby Rustem from Brussels
pleasant for stay
Posted 28 Sep 2012Hotel is in the excellent location, in the middle of old town and in front of the Cathedral. Personel are friendly. Room and bath are very clean. Airco is working well but no window for outside. The missing part, there is no car parking belongs to the hotel. Anyone who stays there he must park its car outside the Arch, for not payment . Otherwise he has to pay high rate or big fine.
by A verified traveler
Disappointing
Posted 6 Sep 2012Our room did not live up to expectations. The shower arrangement over the bath was poor, and water leaked on to the floor, despite the shower curtain being placed inside the bath.
You couldn't open the curtains to the room, and the bedside tables were unstable. The bed which should have been fixed to the wall was loose.
There were no tea or coffee-making facilities in the room.
