Ratings based on 336 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
The location was good but there was a wedding so the noise started from 12 00 to 23 30 non stop. Then on Monday there were noise of work building at an early hour so i struggled with this.
The keys didnt work several times so going to the ither building ( the hotel hast 2 parts) and try to fix the keys is a pain...
The spanish bar beside called "a bocados" is 5 stars.
Comment from Hotel Management
29 Oct 2024 by David, Hotel Management
Dear David, Thank you for choosing us. We deeply regret that your stay at our hotel did not meet your expectations and that you experienced this series of inconveniences. We take your comments and concerns very seriously, as it is important to us to ensure that all our guests enjoy a pleasant and comfortable experience. We are sorry that this was not the case on this occasion. We hope to have the opportunity to welcome you back in the future and demonstrate the quality and level of service we strive to provide at all times. Our best regards.
by A verified traveler
Posted 25 Oct 2024
Great stay, room big, bed very confortable
Comment from Hotel Management
28 Oct 2024 by Martha, Hotel Management
Dear Martha, Thank you very much for choosing us and appreciating our comfort details so highly. We would be delighted to welcome you back to our hotel and ensure that all your expectations are fully met. Our best regards.
by A verified traveler
Posted 11 Oct 2024
Cleanliness
Friendly service
by A verified traveler from Austin
Posted 7 Oct 2024
by A verified traveler from Longfield
Posted 1 Oct 2024
Cleanliness was great. Staff were great.
Comment from Hotel Management
1 Oct 2024 by Julie, Hotel Management
Dear Julie, Thank you very much for choosing us and for your fantastic assessment of our staff. We are delighted that your stay has been so positive and that our cleaning service has been so important to have a pleasant experience in our city. We look forward to welcoming you once again and making your next visit a memorable one. Our best regards.
by A verified traveler
Posted 20 Jul 2024
My only disappointment was there was no gym. The dining options are few at the bar/restaurant but lot of different restaurants within walking distance. Overall, good stay.
Comment from Hotel Management
22 Jul 2024 by DANIEL, Hotel Management
Dear Daniel, Thank you for choosing us and for your comment about our hotel. We regret that the rest of the details that you indicate have not made this stay as desired. We work every day to improve our facilities and services. We hope to see you again and that your experience is complete and that you can fully enjoy the desired rest and comfort. Our best regards.
by A verified traveler
Good visit
Posted 9 May 2024 on HotelsVery good location for La Feria. Room was a bit dark but otherwise comfortable. Would love liked a kettle to make tea.
by A verified traveler
Posted 19 Aug 2022
The property was attractive, welcoming, well situated. The room was excellent.
by A verified traveler from Roseville
Posted 11 Jun 2022 on Travelocity
Very clean, tastefully decorated with courteous staff, refreshing small pool, nice breakfast buffet. Staff went out of their way to please. Our AC seemed a bit outdated, wasnt working the first night, but maintenance staff fixed it very promptly.
Comment from Hotel Management
14 Jun 2022 by FRONT OFFICE, Hotel Management
Dear Maureen,
Thank you very much for your excellent rating and for your wonderful words on the staff and breakfast.We are pleased to know that we could compensate you for the incident about the AC.
In any case, we hope to have a new opportunity to welcome you again very soon. A warm greeting
by A verified traveler
Posted 12 Nov 2021 on Orbitz
A mixed bag really.
The room was very nice and clean. The bed was very comfy.
Location is very good.
The hotel and the street(s) outside EXTREMELY loud lat into night (way pass midnight).
A/C didn't work.
Front desk staff's manners questionnable.
Comment from Hotel Management
13 Dec 2021 by RECEPCION, Hotel Management
Muchas gracias por su valoración . Tomamos nota de sus comentarios para mejorar. Gracias y saludos,
