Ratings based on 230 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Just enjoyed the stay. Staff very friendly
by A verified traveler
Posted 21 Jun 2024
by A verified traveler from Seattle
Posted 24 May 2024
Hotel is conveniently located within walking distance to Jerez old town. Okay for one night stay if you want to hit all the main attractions in Jerez.
Comment from Hotel Management
26 May 2024 by Nh Avenida de Jerez, Hotel Management
Dear Pawel,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler
Posted 2 Mar 2024 on Hotels
Room had overwhelming smoke smell. Pillows , blankets also and made a terrible sleeping condition. We asked to change room and were told hotel was full.
Comment from Hotel Management
8 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Rosemarie,Thank you for taking the time to share your experience.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Good location for equestrian school and show
Posted 1 Mar 2024 on HotelsStayed two nights for tourist visit to Jerez. Good location for equestrian show/school. We found limited dining options in the evening and at the time of our stay the hotel restaurant was closed. We also didn’t partake in the breakfast buffet, or the hotel parking as we felt both were not good value. Found breakfast and parking options nearby. On a positive note, the room was comfortable and clean, and the in-room safe was repaired promptly.
Comment from Hotel Management
8 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Carolyn,Thank you for taking the time to share your experience.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 1 Mar 2024
Room was very clean but has a weird smell. Other than that is was great location, great service.
Comment from Hotel Management
10 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Yaima,Thank you for taking the time to share your recent experience .We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler
Solo Stay - Great Breakfast, & Friendly Staff
Posted 29 Feb 2024 on HotelsBooked into the standard single room. Looked very dated - 3 stars. When sat up on bed, the base/mattress kept moving away from headboard. Had to keep pushing it back. No air conditioning, just heating (due to winter season I believe - temperature operated centrally), so had to open window for ventilation - handle on window was broken, so was difficult to open at times (especially after showering and when condensation settled on window).
If you are a light sleeper, there is no sound proofing, as stated. It can get quite noisy as this room is located by the cleaners room/cupboard. Lot of banging of doors, and at times loud talking. You can also hear cleaners hoovering, walking in rooms above, and along corridors. On arrival, I had to ask for my towels to be changed as there were a few marks on them. Reception staff happily got them changed asap.
On a positive note, the staff were extremely helpful and friendly. Room was clean. The breakfast was amazing, the main highlight of my stay - 5 stars! A vast selection of food and beverages available.
Ideal and safe location, with easy access to main sights, restaurants, and shops. 20mins walk to the town. 25mins walk from Jerez Train Station (Taxi approx.€5.00). Approx. 2mins walk to bus stops. Approx. 15mins walk to Escuela Andaluza de Arte Ecuestre and approx. 25mins to other key sights, eg Alcázar Jerez, Teatro Villamarta, Jerez Cathedral and more.
Overall, I had a comfortable stay and would stay here again. Gracias NH
Comment from Hotel Management
8 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Anonymous,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Ali ,Thank you for taking the time to share your recent experience.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler
If you are a light sleeper, avoid at all cost.
Posted 4 Feb 2024 on HotelsWhilst the room was nice, the bed was comfy and the towels were very fluffy, this trip was spoilt by the noise coming from the Nightclub opposite. I know this is not the hotels fault but it just doesn't make this a pleasant place to stay. The music starts at 19:00 and continues all through the night until 6:30 am...... BOOM BOOM BOOM all night. This is the first stay that I can honestly say, it will be nice to be home in my own bed.
Comment from Hotel Management
10 Mar 2024 by Nh Avenida de Jerez, Hotel Management
Dear Spencer, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 21 Nov 2023
Great clean atmosphere
Comment from Hotel Management
30 Nov 2023 by Nh Avenida de Jerez, Hotel Management
Dear Preston,Thank you for taking the time to share your recent experience through this Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
