Ratings based on 291 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from TRURO
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Front Desk Manager, Hotel Management
Dear Mr ThomasThank you very much for sharing your opinion, it is definitely very useful for us and other travelers.We are very happy that you enjoyed your stay and we look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 2 Sep 2024
Lovely rooms and staff. Pool could use a little update but would definitely stay again!
Comment from Hotel Management
3 Sep 2024 by Front Desk Manager, Hotel Management
Chère Madame Michelle, Je suis flatté pour votre avis positif sur notre hôtel. Je vous remercie pour votre commentaire sur votre séjour, cela nous aide à améliorer nos prestations et notre accueil. Merci beaucoup. Cordialement,
by A verified traveler
Posted 8 Aug 2024
I booked this 12-night stay for my parents who enjoyed the peace and quiet of this hotel, and appreciated the hospitality of the staff that made them feel welcome and comfortable. Thank you!
Comment from Hotel Management
9 Aug 2024 by Front Desk Manager, Hotel Management
Dear Sounia:Thank you very much for sharing your opinion, it is definitely very useful for us and other travelers.We are very happy that you enjoyed your stay and we look forward to welcoming you back soon.Sincerely, Carlos Hidalgo
by A verified traveler
Old school hotel
Posted 19 Jul 2024 on HotelsStar rating needs a serious review on this one. Maybe it was a 5 star back in the day. Property is in a good state but it's outdated. Staff is friendly. Breakfast is super simple, like supermarket bread and a coffee machine that serves coffee with sugar. Not good value for money.
Comment from Hotel Management
24 Jul 2024 by Front Desk Manager, Hotel Management
Dear Mr/Mrs.,Thank you very much for sharing your experience, your comments and appreciations are very useful for us to improve our service and customer service.We apologise for any inconvenience and discomfort we may have caused you.The hotel is continuously improving its facilities and services.
by A verified traveler
Posted 4 Jul 2024 on Hotels
Lovely corner room .. very big with beautiful bathroom. Lovely old Villa. Very classy. Welcoming reception and all staff very courteous and friendly.
Comment from Hotel Management
24 Jul 2024 by Front Desk Manager, Hotel Management
Dear Mr Steven, Dear Sir or Madam, We are flattered by your comments about us. Thank you very much for sharing your feedback, definitively very useful for us and other travelers. We are very happy to satisfy your expectations.We hope to welcome you again soon. Best regards,
by A verified traveler
Posted 14 Jun 2024 on Hotels
by A verified traveler from Key Biscayne
Posted 19 May 2024
Nice
Comment from Hotel Management
19 May 2024 by Front office and reservation department, Hotel Management
Dear Iero We are very happy to satisfy your expectations. It is very important for us to offer a good quality of service to all our customers. Looking forward to welcoming you soon. Thank you, best regards,Front office and reservation department
by A verified traveler
Posted 17 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Front office, and reservation department, Hotel Management
Dear Guest,Thank you very much for your comments about your experience in Hotel Villa Jerez.We very much appreciate your opinion that helps us keep improving our service.Kind regards,Front office, and reservation department
by A verified traveler
Hotel Villa Jerez! Wonderful!
Posted 4 May 2024 on HotelsWe were only there one night but the service and the room were exceptional. Especially the gentleman who checked us in and out who has been with the hotel for over 30 years. Highly recommended.
Comment from Hotel Management
5 May 2024 by Front Desk Manager, Hotel Management
Dear Mr. Michael,We are very happy to know that you have enjoyed your stay, our staff is flattered by your beautiful mentions about them. It is very important for us that all those who visit us enjoy a pleasant stay in the Hotel and in the city of Jerez, recommending everything we think is attractive for our guests.We hope to welcome you again soon. Thank you.Best Regards
by A verified traveler
Excellent value
Posted 2 May 2024 on HotelsComment from Hotel Management
4 May 2024 by Front Desk Manager, Hotel Management
Dear Alexandra,Thank you very much for sharing your opinion, it is definitely very useful for us and other travelers.We are very happy that you enjoyed your stay and we look forward to welcoming you back soon.Best regards
