Ratings based on 209 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Jerez 2024 May
Posted 8 May 2024 on HotelsHad call the maid out on day one as the bathroom was covered in ants. The bathroom had to be fumigated I believe this just was the time of the year, but still very unexpected.
Comment from Hotel Management
10 May 2024 by Adjunto a Dirección, Hotel Management
Dear Gary,Thank you for your review.We appreciate that you chose to stay with us but are sorry that we did not meet the high standards expected of us on this visit. At the moment we are in the process of fumigation in the hotel and for that reason in some cases insects may appear due to the time of the year in which we are.We hope that you can give us another opportunity to stay with us in the future.We hope to welcome you again in the future. Best regards,Adjunto a Dirección
by A verified traveler
Barcelo Montcastelo - a hideout for a proper rest
Posted 16 Apr 2024 on HotelsI had a great time, I should have booked to stay longer because when I actually started enjoying this place was when “time’s up!!’’
Jade(Receptionist) and her colleagues were particularly helpful as they let me into my room earlier.
Comment from Hotel Management
20 Apr 2024 by Assistant General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.It warms our hearts to learn that you found our rooms impeccable and our hotel in pristine condition. Your appreciation for the service and comfort provided highlights the dedication our team has to ensuring every guest's experience is nothing short of excellent.We are also thrilled to know that Jade and her colleagues at the reception made a lasting impression with their accommodating service. It's our privilege to have such a dedicated staff who go above and beyond to make sure our guests feel welcome and cared for from the moment they step into our hotel.Thank you for choosing us for your restful retreat, and although time seemed too short, we hope that your next visit will allow you to fully indulge in the relaxation and enjoyment our resort offers.We look forward to welcoming you back on a future occasion.Best wishes,Assistant General Manager
by A verified traveler
Posted 5 Apr 2024 on Hotels
by A verified traveler
Posted 13 Nov 2023
Great location for visiting the coast and inland areas. Excellent breakfast, good food and friendly staff.
Comment from Hotel Management
13 Nov 2023 by Assistant General Manager, Hotel Management
Dear Tom, Thank you very much for your kind feedback.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We look forward to welcoming you back for another memorable experience.Best wishes,Assistant General Manager
by A verified traveler
Posted 27 Sep 2023 on Hotels
by A verified traveler
Posted 11 Sep 2022
location
Comment from Hotel Management
12 Sep 2022 by Assistant General Manager, Hotel Management
Dear German, Thank you very much for your kind feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We look forward to welcoming you back for another memorable experience.Best wishes,Assistant General Manager
by A verified traveler
Posted 3 Nov 2021
by A verified traveler
Excellent, can’t fault
Posted 13 Sep 2021 on HotelsHad a good time there. Staff were really nice and helpful.
Comment from Hotel Management
24 Sep 2021 by Assistant General Manager, Hotel Management
Dear Guest,
Please accept our sincere thanks for this kind feedback.
Thank you for your lovely comments regarding the service you received from our team members, we will be sure to share your kind words as we know it will mean a great deal to them.
We hope to welcome you back.
Best wishes,
Assistant General Manager
by A verified traveler
Great facilities in this peaceful location
Posted 28 Jul 2021 on HotelsLovely hotel … though the drive up didn’t fortell that well. Facilities were great … all you could want. Peaceful quiet and buffet was a pleasure. Being in Jerez was a way from the coast …
So it depends why you want. Nice golf course and next to Jerez race course
by A verified traveler
Posted 7 Jun 2021
