Ratings based on 51 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Wahyu Ari Saputro, Hotel Management
Dear Mrs. Wati,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations.We strive to provide the best possible service to all our guests, and we are truly sorry that we fell short during your stay. Your comments are very important to us, and we will be addressing the issues you mentioned to ensure they do not happen again in the future.If you would be willing to discuss your experience further, we would greatly appreciate the opportunity to make things right. Please feel free to contact us directly at [your contact information] so we can address your concerns personally.Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Wahyu Ari SaputroGeneral Manager
by A verified traveler
Posted 4 May 2024
Old hotel condition
Comment from Hotel Management
24 May 2024 by Wahyu Ari Saputro, Hotel Management
Dear Mr. Abd Shukor,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your feedback. We acknowledge your comments about the condition of the hotel. While our hotel does have a history, we strive to maintain it to the highest standards and provide a comfortable and enjoyable experience for our guests.We are continuously working on updates and improvements to ensure that our facilities meet our guests' expectations. Your input is valuable to us, and we will take it into consideration as we plan future enhancements.We hope to have the opportunity to welcome you back and provide you with an improved experience.Kind regards,Wahyu Ari SaputroGeneral Manager
by A verified traveler
Posted 28 Mar 2024
Great value! Comfortable room and friendly staff. Price was great!
Comment from Hotel Management
1 Apr 2024 by Wahyu Ari Saputro, Hotel Management
Dear Mr. Jason,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. Providing excellent value, comfort, and friendly service is our top priority, and we're glad to have met your expectations. We hope to welcome you back again soon!Kind regards,Wahyu Ari SaputroGeneral Manager
by A verified traveler
4 star hotel feels like 3 star.
Posted 29 Apr 2023 on HotelsThis hotel is old and starts to run down. Hotel smells like cigarette smoke. Breakfast is bad. The food doesn't have taste. The room is not clean. This is definitely not a 4 star hotel. It is 3 star to me.
Comment from Hotel Management
2 May 2023 by Wahyu Ari Saputro, Hotel Management
Dear Mrs. Wimala Brown,Warmest greetings from ASTON Jember Hotel & Conference Center.We are so sad to read your review, in another way your review is so constructive to us. We do apologize for all the things you have experienced. Starting from the hotel smell, the breakfast, the food until unclean room you have found. We will fix it one by one. Actually we are doing a rejuvenation to the hotel, starting from renovating the room, repainting the corridor and every single thing at the hotel. We will do calibration for the food taste, to meet guests expectation. Until we meet again, Mrs. Wimala Brown.Thank youRegards,Wahyu Ari SaputroGeneral Manager
by A verified traveler
Posted 23 Aug 2022
Thank you
by A verified traveler
Posted 3 Jan 2021 on Hotels
by A verified traveler
Posted 5 Mar 2020 on Wotif
The staff were very friendly and professional,and made me feel at home
The breakfast selection caters for all tastes.
The hotel is doing it's part to save the environment by not using plastic water bottles.
by A verified traveler
Posted 24 Dec 2019 on Hotels
by A verified traveler
Posted 21 Oct 2018 on Hotels
by A verified traveler
Posted 10 Aug 2018
Ok but needs improved service and food
