Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Rena, Hotel Management
Thank you for sharing your rating! If you have any suggestions or specific feedback on how we can improve, please feel free to share. We appreciate your input!
by A verified traveler
Posted 6 Nov 2024
Was highly disappointed both in Expedia for not knowing and/or sharing the fact that property was under construction. Also getting into an elevator that appeared to be held together by duct tape is rather disconcerting.
Having to get ice at the front desk because non of the floor machines worked was inconvenient.
Water in shower took forever to get even warm.
Breakfast was decent. Staff was pretty good.
Comment from Hotel Management
7 Nov 2024 by Rena, Hotel Management
Thank you for sharing your experience. We're very sorry to hear that your stay was affected by the construction and the challenges with our facilities. The issues with the elevator, ice machines, and hot water are certainly not the standards we strive for, and your feedback will be passed on to our maintenance team to ensure improvements. We're glad to hear you found the breakfast and staff service satisfactory, and we appreciate your understanding as we work to enhance our property. We hope for the chance to provide a more enjoyable experience in the future.
by A verified traveler from Bluffton
Posted 1 Nov 2024
Liked scenic walk to beach.
Comment from Hotel Management
3 Nov 2024 by Rena, Hotel Management
We're glad you enjoyed the scenic walk to the beach! Thank you for the perfect rating, and we hope to see you back for more relaxing moments by the shore.
by A verified traveler
Posted 30 Oct 2024
Very nice hôtel , close to the beach.
Only thing to notice, part of the hôtel was underwork for room rénovation. Starting at 8 am is a bit annoying for guest...
Comment from Hotel Management
31 Oct 2024 by Rena, Hotel Management
Thank you for staying with us and for the feedback! We’re glad you enjoyed our location near the beach. Apologies for the early morning renovations—we’re working hard to improve and create an even better experience for our guests. Hope to welcome you back for a quieter stay soon!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Rena, Hotel Management
Thank you for your perfect rating! We appreciate your support and hope to welcome you back soon for another great stay!
by A verified traveler
Posted 25 Oct 2024
Short walk to the beach via boardwalk!
Comment from Hotel Management
25 Oct 2024 by Rena, Hotel Management
Thank you for your wonderful review! We're thrilled you enjoyed the short walk to the beach via the boardwalk. We look forward to your next visit!
by A verified traveler
Posted 14 Oct 2024
The hotel overall was good. No problem other than both the shower and sink not draining well. I will also say that I have never seen the amount of dogs at a hotel total as I did over the weekend here. They were loud and they were everywhere. It says pet friendly despite signs around the hotel saying no dogs allowed. A little confusing. We were awoken to the sound of a puppy crying multiple times and the dogs would go crazy when another dog would walk by. It was a large hotel so I would recommend reserving an area for those of us who leave our pets at home.
Comment from Hotel Management
15 Oct 2024 by Rena, Hotel Management
Thank you for your feedback! We're glad to hear that you had a good overall experience with us. We appreciate you bringing the drainage issue to our attention; our maintenance team will look into it right away. We understand the concerns regarding the pet-friendly policy and will consider your suggestion for designated areas to ensure a more peaceful stay for all guests. Your insights are invaluable, and we hope to welcome you back for an even better visit!
by A verified traveler
Posted 13 Oct 2024
No words. I booked this property because the pictures were very nice and clean and there was nothing available due to hurricane Milton. They pulled an ole switch a roo! I will never will go back. I got bed bugged attacked so bad my legs and arms are seeping. I have had a headache for days. I tried calling the property to inform them of the infestation. No call backs yet. Dont let me show you the condition of the room! Appalling. No rooms at all anywhere that night. Front desk acted like I was bothering them. Not welcoming at all! The room smelled so bad and one worker said the room smells that way due to the ocean! Did she really expect me to believe that! They did a room transfer the next day. Completely freaked out and the smell and the condition of the room was herendous. It smelled like mildew; black mold. That was night one. Second night in a new room. Not much better. Slept in my clothes both nights. Beds extremely uncomfortable. Everything was just overall nasty. Will be contacting my lawyer. I never experienced anything like this. I hated that fact we had to leave our dwelling in the first place. Already stressed out because of the hurricane. All I wanted is to book a clean hotel with comfortable bedding. Is that too much to ask for!? Instead Im covered in bites and am very miserable. I have pictures. Dont stay here!
Comment from Hotel Management
15 Oct 2024 by Rena, Hotel Management
We are truly sorry to hear about your distressing experience. This is absolutely not the level of service we aim to provide, and we understand your frustration. We take matters like bed bugs and cleanliness very seriously, and your feedback is crucial for us to address these issues with our team. Please reach out to us directly, as we would like the opportunity to make this right for you. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention.
by A verified traveler from ANDOVER
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Rena, Hotel Management
Thank you for your review and rating! We're glad you had a good stay and look forward to welcoming you again in the future.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Rena, Hotel Management
Thank you for the perfect rating! We're thrilled you enjoyed your stay and look forward to welcoming you back!
