Ratings based on 402 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Food options were not very good
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Kirk,Thank you so much for the high rating. We apologize for any disappointment in our food offerings, and we'll be sure to take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope you'll consider returning for an even more exceptional stay in the future.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 20 Sep 2024
Enjoyable upscale place
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Robert,Thank you for your short yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Courtyard by Marriott Jekyll Island.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 15 Sep 2024
Front desk reception not good
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Richard,It's disheartening to hear that the reception experience did not meet your expectations. A warm and welcoming arrival is a priority to us. Your feedback is valuable and will be shared to ensure improvements are made. Thank you for bringing this to our attention, and it's hoped that your next visit will offer a more pleasant encounter.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 11 Sep 2024
by A verified traveler from Richmond Hill
Posted 6 Sep 2024
First time here with family and we had a wonderful time.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Virgil,We're proud to have earned your outstanding review of Courtyard by Marriott Jekyll Island! It was our pleasure to make your first visit a wonderful experience, and we hope you'll come back.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 2 Sep 2024
They are falsly advertising a “Parking Lot View” room as a room with a “view” on xpedia and other Apps - beware , horrible customer service when trying to get refund…BEWARE
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Chris,We're sorry that the view from your room did not meet your expectations. While this is not the experience we aim to provide, issues sometimes occur when booking through a third party due to their site not syncing with our availability. To ensure room availability, we always recommend reaching out to us to secure a reservation. We hope to provide a better experience on your next visit.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 14 Aug 2024
I liked that there was bike rentals and a shuttle to take you places for free. I enjoyed the island itself and the hotel was very cute and put together. Staff was very friendly.
Comment from Hotel Management
15 Aug 2024 by General Manager, Hotel Management
Dear Shannon,We're so happy to know that you enjoyed everything about your time with us, from our friendly team members to our wonderful amenities. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 11 Aug 2024
The Marriott front desk staff were absolutely wonderful. However - Patio seat cushions were ripped open. There was a chunk of scrap metal with screws through it on the patio floor. There was 1 tiny trash can for a junior suite that can sleep 6. Only 2 towels hidden in a closet not in the bathroom with no hooks to hang to dry. Starbucks staff were Marriott employees, and need to learn how to make coffee to order (an iced caramel breve latte is not an extreme order, and it was wrong twice so I just took it and drank it because) the customer service was terrible.
Comment from Hotel Management
13 Aug 2024 by General Manager, Hotel Management
Dear Kari,Thank you for sharing your experience. We're delighted that our front desk team left a positive impression. However, we apologize for the issues with amenities, such as our patio furniture and trash can, and we're committed to addressing these concerns. We'll also ensure our Starbucks team improves their service and coffee preparation. We value your feedback and hope to provide you a more enjoyable stay on your next visit.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 10 Aug 2024
