Ratings based on 425 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Levittown
Posted 23 Nov 2024
How well kept it was. How polite everyone was. How clean all was. It was a wonderfully amazing stay
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Very nice! Will definitely be back!
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Stacey,Thank you for staying with us and for your positive feedback. We are glad you had an excellent experience, and we look forward to welcoming you back to Courtyard by Marriott Jekyll Island for another tremendous stay soon!Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Bikes, cornhole, ping pong, and large connect 4 didn’t work
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Will,We appreciate you expressing your concerns to us. Please accept our sincere apology for amenities that weren't in proper working order. Our maintenance team will address that. Thank you for your input and we hope for an opportunity to make your next visit a better one.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Only 1 restaurant for dining. Pool was dirty as well as pool furniture
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Micheal,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the pool and furniture, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 10 Nov 2024
It was an amazing stay. I was worried about the bad reviews before I went there, but the reviews weren't entirely accurate. My experience was great to say. I would definitely go back
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Yazeed,Thank you so much for sharing your positive experience! We're thrilled to hear that your stay exceeded your expectations. We truly appreciate your feedback and hope to welcome you back to Courtyard by Marriott Jekyll Island again soon!Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Okay
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Robert,Thank you for sharing your feedback with us! It was our pleasure to welcome you to Courtyard by Marriott Jekyll Island, and we look forward to having you join us for another outstanding stay in the future.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 27 Oct 2024
This was our third time staying here and we were first given the wrong room that still had a couple staying in the room, when we got the correct room there seemed to be a strike from the cleaning crew and they refused to pick up dirty dishes that were left outside from the room next to us, then we were with our children and went down the next morning for breakfast and they had run out of French toast which was the only kid friendly breakfast meal. After cleaning our room to make sure we didn’t leave anything behind we discovered a dirty pillow case that was left behind the trash can.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Stephanie, Thank you for taking the time to leave a review. We regret any discomfort you experienced during your stay. We are currently looking into ways to resolve these matters and hope that if you stay with us again, we can change your impression of our hotel. Sincerely,Rick NormanGeneral Manager
