Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
This property is full of mold and is a serious health hazard. I cannot recommend enough that you find another hotel, I had to abandon the hotel after 1 night when their attempt to cover up the smell with perfume failed.
The elevator and halls were seriously musty and smelled significantly of mold but it wasn’t until we went down to the fitness centre that it became apparent how extensive the problem was. The air was so moldy that it was nearly impossible to breathe. Our room smelled a little musty but we figured it was a basement issue. We were wrong.
When we woke up the next morning with itchy eyes, nasal congestion and difficulty breathing, I knew the mold was all around the hotel. The hotel likely aired out the room and I noticed a bizarre number of fragrance dispensers throughout the hotel, but those could not permanently cover up the unliveable situation. The room smelled so mildewed and moldy by morning that the carpet smelled like urine. The air conditioner in 924 (one half of the suite) also didn’t blow any cold air.
I went down to the lobby and told the staff about the mold situation and they agreed to let me cancel the next 2 nights without charge and I spoke with the reservations team myself along with the front desk staff who agreed they would reach out to Expedia to approve the refund of the 2 nights and now they will not respond. Avoid at all costs.
by A verified traveler
Posted 13 May 2024
Property is clean, and located quite near to cafes and eateries. There's a Uqilo near by.
by A verified traveler
Posted 23 Apr 2024
Nice clean property with free parking available. There was a problem with the parking garage when we left next morning but after 40mins our car was brought out early by the parking attendant. Room was spacious and clean. Can't comment much about the area as we just stayed 1 night but it's close to the airport and restaurants
by A verified traveler
Posted 31 Mar 2024
Room is smelly and very stuffy as they have heater on all the time. There was a construction right in front of the hotel and it was so noisy all night, amenities are very minimal
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Posted 12 Feb 2024
In the city of Jeju, it is very covenient when u have early flight from Jeju Airport
by A verified traveler
Posted 28 Jan 2024
Very good price for a room of this quality.
by A verified traveler from Surrey
Posted 28 Jan 2024
They are not professional in many diffrent aspects. Need to improve things including the poor paid breakfast. I would definitely not stay at the hotel for my next Jeju trip.
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 19 Dec 2023
Good sizeable room for 3 with comfortable bed. But not much facilities
