Ratings based on 312 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
The room was in bad condition and had an unpleasant smell, which made the stay uncomfortable. While the staff was decent, the overall experience was disappointing. The only positive aspect was the hotel's convenient location
by A verified traveler
Posted 29 Mar 2024 on Hotels
Hotel room was quite spacious, but level of cleanliness was just ok. Shower area could not contain the water and would keep spilling out. Location was good across Shilla Duty Free and walking distance to Lotte Duty Free as well. Coffee shop next door was also a good plus.
by A verified traveler
Posted 7 Dec 2023
by A verified traveler
Good location but drainage not so good
Posted 3 Mar 2023 on HotelsThe only advantage of staying here is the location. It’s very near the airport with Shilla duty free mall just opposite. However, it’s a bit disappointing. I have checked with hotel staff via email whether there are 2 bathrooms (to shower) in the Royal Room before I made the booking. Hotel staff replied yes. Found out there was only one bathroom (to shower) upon check-in. 3 of us had to take turns to shower and the shower room was always flooding (had to off the tap and wait for the water to drain off then continue shower). Parking is very limited. If you go back to the hotel in the evening, you have to park outside or along the ramp.
by A verified traveler
Posted 3 Oct 2022 on Hotels
very low condition of maintenance and cleanes. the photos do not show the current situation
by A verified traveler
Posted 8 Oct 2021
I really enjoyed my stay. The bathtub was very spacious and the staff was very kind and considerate.
by A verified traveler
Posted 30 May 2021 on Orbitz
There was mold on the cieling, around the tub, on the shower curtain, blinds broken, no AC, and showerhead sprouting water at the base.
Good location but the room turned me off completely with the amount of mold. Like why is this room in service.
by A verified traveler
Posted 19 Nov 2019 on Hotels
by A verified traveler
Posted 21 Oct 2019
Overall is okay.
by A verified traveler from Rochester, NY
Posted 22 Sep 2019
The shower has a poor design in the room that I stayed in. Water went everywhere and was impossible to contain. My room only had one towel in it and just 2 pillows for 2 beds.
