Ratings based on 721 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Amit Alva Resort Manager JA The Resort , Hotel Management
Dear Blendy,Thank you for the glowing review! We're delighted you had a great experience. We can't wait to host you again!Best Regards,
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Murad Ahmed / Cluster General Manager, Hotel Management
Dear Sam, Thank you for your positive ratings! We are happy to hear that you had a great time here at JA The Resort, and we hope to have the pleasure of welcoming you back soon for another fantastic holiday. Best regards, Murad AhmedCluster General Manager JA The Resort
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Murad Ahmed Resident Manager, Hotel Management
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Good value all inclusive
Posted 19 Mar 2024 on HotelsThe “all inclusive” option on hotels.com turned out to be the Premium All Inclusive plan which is good value for an all inclusive because the food and drinks you get is the same as other people who are paying for it. A bit limited in the restaurant options that’s actually all inclusive but it’s not bad if you go to all of them (some are a bit far, eg. you need to book a shuttle to get to).
The all inclusive tiering is really complicated but if you get the premium it’s pretty good, you can go almost anywhere and have a full meal&drinks.
by A verified traveler
Posted 2 Mar 2024 on Hotels
Horrible experience I cannot believe that they’re having very loudly party till next day morning 4:00am
Even after complaining to hotel management no any response
Comment from Hotel Management
5 Mar 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Mohamed,Thank you for bringing your concerns to our attention regarding the noise disturbance at JA The Resort.We deeply regret any inconvenience caused during your stay due to the events held on our premises. Please be assured that we closely monitor the music sound volume to adhere to permitted standards. However, we understand that it might still cause disturbances. I want to assure you that we do not hesitate to intervene and stop events that exceed agreed timings or surpass our acceptable noise levels.Your feedback is invaluable, and we appreciate you taking the time to communicate directly with us. Rest assured, we are implementing necessary measures to address and manage these concerns internally through our dedicated Banquet and Events team.I sincerely apologize for any discomfort you may have experienced during this time. My only hope is that you will give us another opportunity to welcome you back, allowing us to provide you with a more positive experience and our well-known heartfelt hospitality. Thank you for your understanding.Yours sincerely,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 13 Feb 2024
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign.
While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Suk Jae,Many thanks for your top rating and we cannot wait to welcoming back to JA The Resort!Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 11 Jan 2024
Property was clean and beautiful grounds but no music or any form of entertainment
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of our property and the beauty of our grounds.We also acknowledge your feedback regarding the absence of music or entertainment during your stay. We understand that entertainment plays a crucial role in enhancing the overall guest experience, and we apologize for any disappointment this may have caused.Your comments are valuable to us, and we will certainly review our current offerings to ensure that we provide a more vibrant and enjoyable atmosphere for our guests in the future. We appreciate your constructive feedback, as it helps us identify areas for improvement.We look forward to the possibility of welcoming you back and providing you with an even more delightful experience.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Irfaan,Thank you for the valuable rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Emma,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
