Ratings based on 1,106 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
Very comfortable
One night stay with family
We were so saddened to learn it was lost in the fire just days later, We pray the Inn is rebuilt and our hearts go out to everyone in Jasper
Comment from Hotel Management
27 Aug 2024 by Koshi, Hotel Management
Thank you for your thoughtful review. We’re so glad you enjoyed your stay and appreciate your kind words during this difficult time. The loss of Mount Robson Inn has been heartbreaking, but the support from guests like you means the world to us.We share your hope for the future and are deeply grateful for your prayers and support. Jasper is a strong community, and we’re committed to moving forward.
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
27 Aug 2024 by Koshi, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great stay at Mount Robson Inn. Your positive feedback means a lot to us, and we’re glad we could make your visit memorable.We look forward to welcoming you back in the future at a new hotel!
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
27 Aug 2024 by Koshi, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great stay at Mount Robson Inn. Your positive feedback means a lot to us, and we’re glad we could make your visit memorable.We look forward to welcoming you back in the future at a new hotel!
by A verified traveler
Posted 24 Jul 2024
Was never told that the washroom has no door, with the toilet seat so close to the beds!! Never ever will I go here. In the end, could not even stay her, as the whole town was evacuated, soon after we checked in.
Comment from Hotel Management
27 Aug 2024 by Koshi, Hotel Management
Dear Pradeep,Thank you for sharing your experience with us. We deeply regret that your stay was cut short by the evacuation, and we're sorry to hear about the challenges you faced with the room setup. Your feedback about the washroom configuration is important to us, and we will take it into consideration as we plan for the future.The evacuation was an unexpected event for everyone involved, and we understand how disruptive it must have been for you. We hope that you and your loved ones were able to stay safe during this time.Please don't hesitate to reach out if you have any further concerns or need assistance. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Warm regards,KoshiGeneral Manager, Mount Robson Inn
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Koshi, Hotel Management
Dear Karl,Thank you for sharing your feedback. I’m sorry to hear your stay didn’t meet your expectations. We strive to provide excellent service, and I regret that we fell short.We’d love the opportunity to make things right. Once we build new hotel, we would love to welcome you again.Sincerely,Mount Robson Inn
by A verified traveler
Posted 23 Jul 2024 on Hotels
First impression is a motel but the room was in great condition. Clean and neat. Air conditioning was a big plus on a record hot day.
Comment from Hotel Management
24 Jul 2024 by Front desk, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback.
by A verified traveler
Posted 21 Jul 2024
ty. goodbye
Comment from Hotel Management
24 Jul 2024 by Front desk, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback.
by A verified traveler
Posted 21 Jul 2024
Friendly staff.
Comment from Hotel Management
21 Jul 2024 by Front desk, Hotel Management
Thank you for your feedback following your visit. Your comments means a lot to us as we strive to ensure every guest has a great experience. Your comfort and satisfaction are our top priorities. And promise to keep working on enhancing your experience. Thank you once again for choosing us.
by A verified traveler
Disappointed
Posted 21 Jul 2024 on HotelsThis hotel is very average at best. The carpet in the room is filthy. The room with the one queen bed is extremely small.
Comment from Hotel Management
21 Jul 2024 by Front desk , Hotel Management
Thank you for your feedback following your visit. Your comments means a lot to us as we strive to ensure every guest has a great experience. Your comfort and satisfaction are our top priorities. And promise to keep working on enhancing your experience. Thank you once again for choosing us.
by A verified traveler
Posted 21 Jul 2024
We stayed one night en rlhte to Edmonton. Our loft suite had great views of the rocky mluntains and although the rail corridor is nearby, the place was adequately sound proofed for a good night's sleel. The breakfast room was a nice, day lit space to enjoy the continental breakfast that came with our booking
Comment from Hotel Management
21 Jul 2024 by Front desk , Hotel Management
Thank you for your feedback following your visit. Your comments means a lot to us as we strive to ensure every guest has a great experience. Your comfort and satisfaction are our top priorities. And promise to keep working on enhancing your experience. Thank you once again for choosing us.
